Cognizant Technology Solutions Corporation

Service Desk Analyst- Onsite

Experience: 3-4 years

Location: Mesa, AZ - Onsite

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Required Skills: Service Desk or Help Desk, Customer Service, ServiceNow

Key Responsibilities:

Handle Calls: Manage inbound and outbound calls for incident reporting and follow-up.

First-Level Resolution: Provide immediate solutions to common technical issues.

Ticket Management: Log, categorize, and prioritize incidents efficiently.

Incident Resolution: Resolve incidents quickly to restore normal operations.

Customer Service: Ensure user satisfaction with exceptional support.

Hardware/Software Support: Assist with device and application issues.

Password Management: Support users with password resets and security issues.

Qualifications:

Experience in help desk or IT support.

Strong problem-solving and communication skills.

Familiarity with ticketing systems and IT tools.

Knowledge of hardware and software troubleshooting.

Salary and Other Compensation:

Applications will be accepted until 07/04/2025

The annual salary for this position is between $50,500– $68,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.