Cognizant Technology Solutions Corporation

Job Title

Junior Analyst - IT Field Support - Factory Operations

About the role

We are looking for a motivated and technically skilled Junior Analyst to provide IT field support for our factory operations. This role involves supporting hardware and software systems on the production floor troubleshooting technical issues and assisting in the deployment of digital solutions that enhance operational efficiency.

In this role, you will:

• Provide first-level IT support for factory floor systems including PCs HMIs printers scanners and network devices.
• Troubleshoot and resolve hardware software and connectivity issues in a timely manner.
• Assist in the setup configuration and maintenance of production-related IT infrastructure.
• Support the implementation and monitoring of factory systems such as MES - Manufacturing Execution Systems SCADA and ERP interfaces.
• Collaborate with cross-functional teams to ensure minimal downtime and smooth IT operations.
• Document incidents solutions and standard operating procedures.
• Monitor system performance and escalate issues as needed.
• Ensure compliance with IT security policies and procedures.

Work model: Hybrid

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2 days a week in a client office in Uberlandia - MG. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Please, upload your resume in English.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.