Granite Telecommunications

General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.

Duties and Responsibilities:

• Maintain and manage Granite’s Premier accounts.
• 24 x 7 availability to support your assigned accounts.
• Conduct weekly meetings with assigned Premier accounts.
• Minute each meeting weekly and follow up on all actions
• Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
• Communicate directly with customers, sales and internal staff.

Required Qualifications:

• Bachelor’s Degree
• Intermediate to advanced knowledge of Microsoft Excel and MS Access

Preferred Qualifications:

• Excellent customer service skills
• Ability to work under pressure
• Ability to meet deadlines
• Excellent problem-solving skills
• Ability to work independently as well as in a group
• Strong multi-tasking and organizational skills
• Excellent interpersonal and communication skills