Citi

The Issues Quality Assurance (IQA) team, part of Finance QA Testing and Validation group within the Finance Chief Operating Officer (COO) organization is responsible for the design and implementation of risk and control frameworks that span the Finance function globally. The IQA Team manages the quality and control of documentation across the issue management lifecycle. This will include all aspects of the lifecycle from identification, planning, monitoring, and remediation and ensure that issue responses, action plans and documentation in each step are held to the highest standard.

The Role and Candidate:

The IQA Lead will have responsibility for overseeing the quality of documentation and artifacts which evidence the completeness and accuracy of work done to complete audit, regulatory, first and second line issues as they go through the issue remediation lifecycle. IQA Lead will oversee a portfolio of issues across Finance departments and will serve as the first line of defense for Quality Assurance and Control for Finance owned Issues and CAPs, across all issue sources (IA, Reg, Self-identified, other) across the issue management lifecycle. The IQA team will engage directly with issue owners and coordinators and partner with Finance function Control officers.

The ideal candidate will demonstrate strong and disciplined analytical skills, developed through a consulting, audit, controls, QA or other similar function. The IQA Lead will be highly organized and take a structured approach to ensuring Issue Owners have completed all necessary steps and protocols in accordance with policies and procedures. The IQA Lead will be curious and diligent, ensuring thorough evaluation of documentation and artifacts, rigorous audit planning and pre-validation testing. The Lead will demonstrate excellent people skills, given the level of interaction with senior managers, various business units, auditors, and regulators. This is not a check the box control role – a successful analysts will go beyond the technical requirements to understand the spirit of the issue at hand and provide effective challenge to issue owners on the work completed and submitted. Candidates will also demonstrate a good understanding and prior expertise in driving partnership required across the first, second and third lines to complete remediation effectively.

This role requires compliance with Citi’s Transformation Program Office and the related, centralized processes and procedures required to effectively manage the oversight and execution of the Transformation Action Plan. The Candidate will need to successfully partner with stakeholders across the organization. Mature communication and diplomacy skills are required to guide, influence and achieve agreements with other colleagues and Senior Managers across LOBs and Functions.

This is an exciting opportunity for a highly motivated candidate to leverage their experience across a wide range of control issues and their remediation, across multiple finance processes and varying levels of complexity. This is a new team and process offering that unique opportunity to craft.

Responsibilities:

• Manage effective reviews and challenge to ensure issue opening (before submission), monitoring and pre-validation, pre-closure reviews occur and are of high quality focusing on
  • Root cause assessment
  • Completion criteria
  • Dependency evaluation
  • Sustainability
  • Risk reduction
  • Action plan quality
• Liaise with issue owners and coordinators to ensure evidence and artifacts are aligned and sufficient to meet IA validation requirements
• Performs reviews of consent order scoping and strategy documentation, providing observations and concerns regarding risk and key control design, implementation, and sustainability readiness.
• Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Builds and manages relationships and works with stakeholders to ensure program scope definition meets business objectives.
• Leads the execution of Control Design and Operating Effectiveness Testing
• Establishes and oversees the application of firmwide policies and procedures, control standards, operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Directs the identification of risks impacting program delivery, ensuring mitigation strategies are developed and executed where necessary.
• Shares best practices and common risk, controls and corrective actions through Framework Papers
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications:

• 12+ years of experience of relevant Audit, Quality Assurance and/or Controls roles.
• Strong business understanding in one or more Finance products and services, including Capital Planning, Stress Testing, Controllers, Risk Weighted Assets, and/or Liquidity Reporting applications and processes
• Data proficiency and strong understanding of data sourcing and data quality monitoring
• Excellent computer skills with a high level of proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint) and Teams, especially in data entry/extract/reporting
• Audit and / or controls testing experience a plus
• Consistently demonstrates clear and concise written and verbal communication skills
• Excellent interpersonal relationships with ability to influence and negotiate at all levels in the organization
• Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment.
• Demonstrated ability to lead global team efforts
• Critical thinking and excellent problem-solving skills
• Ability to comprehend the big pictures with high attention to critical details
• Ability to work independently with minimal supervision and experienced working with team members and stakeholders virtually and across time zones
• Demonstrated ability to develop and implement strategy and process improvement initiatives.

Education:

• Bachelor’s/University degree, Master’s degree preferred

Job Family Group:

Finance

Job Family:

Fin Solutions Dsgn & Implement

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

$176,720.00 - $265,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Assessment, Change Management, Communication, Credible Challenge, Management Reporting, Problem Solving, Program Management, Risk Management, Stakeholder Management, Strategic Planning.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Jul 25, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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