Vanderbilt University

Duties and Responsibilities

• Provide general information and answer routine questions regarding the application of People, Culture and Belonging policies and procedures to employees. Refer questions or concerns requiring policy interpretation to the appropriate department or Centers of Excellence (COE).
• Redirects information requests that fall outside of PCB to the appropriate department, website or person.
• Assist diverse university population with timecard issues and, if necessary, provide contact information of HCM in their department.
• Provide excellent customer service to internal and external customers through an intake process, ensuring the issue is sent to the appropriate subject matter expert for follow-up or is addressed within the Desk's Service Level Agreement (SLA).
• Provide employment verification information or letters when information is not found in the verification system and complete public student loan forgiveness forms in a timely and accurate manner.
• Complete daily separation notices following the process outlined in the standard operating procedure.
• Maintain Desk OneNote document with current and updated information.
• Organize, follow through, and complete all aspects of Section 2 of I-9s, ensuring hires' I-9s are completed by the third day of employment and international workers' I-9s are

completed and up-to-date.

• Use all systems and software in a responsible and confidential manner to provide accurate information to customers and colleagues, following federal, local, and university

policies, regulations, and guidelines.

• Utilize Microsoft Office software, especially Outlook, Teams, Word, Excel, and PowerPoint, to support assigned tasks.

Supervisory Relationships

This position does not have supervisory responsibility. The position reports administratively and

functionally to the Administrative Manager.

Education and Certifications

• High School Diploma is necessary
• Bachelor's degree from an accredited institution of higher education is strongly preferred

Qualifications

• At least one year of previous high-volume customer service experience is necessary
• Experience delivering excellent customer service in-person, over the phone, and via intake process is necessary
• Excellent oral and written communication skills, including the ability to clearly and concisely answer questions and convey information, is necessary
• Demonstrated organizational and follow-up skills is necessary
• Ability to multi-task with attention to detail and accuracy is necessary
• Ability to work collaboratively within a team environment and independently is necessary
• Advanced computer skills, including proficiency with Microsoft Office, is necessary
• At least one year of previous People Experience (HR) is preferred
• Experience with Section 2 I-9 completion and review, including knowledge of international workers' I-9 requirements, is preferred
• Previous experience with Oracle HCM is preferred

At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of “America’s Best Large Employers” as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.

Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.