At Kenda, we owe our success to one simple fact: We employ the best people in the tire business. Thanks to their hard work and innovation, we've become a leading manufacturer of bicycle, motorcycle, ATV (All-Terrain Vehicle), golf, industrial, light truck, mobility, motorcycle, passenger car, trailer, and utility applications. Since the inception of our company in 1962, we have operated on core values of honesty, innovation, quality, and customer service.
In addition to a comprehensive portfolio of Kenda brand retail products, we supply fleet volumes of wheels and tires to some of the largest vehicle manufacturers in the world. Our Reynoldsburg, Ohio, location is the site of Kenda USA, which manages all aspects of Kenda’s North American operations.
Position Summary:
The Inside Sales / Analyst is responsible for order processing and related invoices for the PCR Aftermarket department. This position will also be responsible for the accurate generation of all packing lists, sales data, credit memos, backorders, and other related items involved in providing effective customer service.
Benefits:
- Generous Pay commensurate with experience and/or education and commission.
- Benefits package includes medical, dental, vision, life, accident, critical care, and short-term & long-term disability insurance
- 401K retirement program with employer match
- Paid holidays, sick and vacation time
- Employee purchase pricing on auto, power sport, and bicycle tires
Education and/or Work Experience Requirements:
- High School Diploma or GED is required
- At least two years of experience in a related field
Knowledge, Skills, and Abilities Required:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite
Essential Duties and Responsibilities:
- Answering customer e-mails and phone calls
- Customer sales order and purchase order entry
- Creating a broker letter, shipping notice, and packing list
- Invoicing warehouse shipments
- Coordinating logistics for container deliveries as well as customer returns
- Processing credit memos
- Customer sales data reporting
- Sending customer statements
- Container status reporting
- Assist with sending marketing materials
- Racer Support Program orders
- Process credit applications for new customers
- Backorder reporting
- Assist in balancing customer accounts
- Updating customer price sheets
- Outbound emails & phone calls to proactively encourage Kenda Automotive & Specialty product sales
- Perform other duties as assigned
Working Condition and Physical Requirements:
- Physical demands of the position are sitting, walking, and constant viewing of the computer screen
- Limited exposure to physical risk
- Equal Opportunity Employer (EOE)
Compensation
$20 -$24 per hour
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