University of Oxford

Senior Product Owner- CRM Case Management

Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations.

This is a fantastic new opportunity for a Senior Product Owner to join us at the start of something exciting and far reaching. This role will help drive forward Digital Transformation across our world leading university. Could this be you?

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service
• One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options
• A commitment to hybrid and flexible working to suit your lifestyle
• An excellent contributory pension scheme
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans
• Access to a vibrant community through our social, cultural, and sports clubs.

About the Role

The University of Oxford is seeking an experienced Senior Product Owner who will report to the Director of CRM and be part of a new, dynamic and growing CRM team. You will specifically be the Product Owner for CRM Case Management and Digital Communications becoming our first CRM related Product Owner.

You will be working at the heart of Digital Transformation, helping the University navigate the shift to new ways of working, a product mindset and agile delivery.

This is a full-time role based in our central Oxford offices. We’re happy to support hybrid working with a minimum of two days per week on site dependent on the demands of the role.

About You

We are looking for someone who can:

• Develop an expert understanding of user needs and behaviours, championing these in the delivery of your product
• Define, explain and iterate an evidence-based product vision that is compelling to users, team and stakeholders
• Maintain a roadmap and product strategy that show plans at different horizons and granularities
• Prioritise and refine high-level requirements and work with a multidisciplinary team to deliver the product and iteratively improve it through several cycles
• Identify assumptions and risks behind possible approaches and include these in product planning
• Collaborate with team members to create prototypes or other cost-effective ways to test these assumptions or approaches - at both a strategic and usability level
• Set measurable goals for and report against these to demonstrate progress against stated benefits
• Engage with users and stakeholders through a range of channels to encourage take-up and use
• Collaborate with users to identify opportunities for process simplification and improved consistency.

If this sounds like you then apply now to become part of our extraordinary legacy.

Application Process

To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date for applications is 12 noon on Friday 4 July 2025.

Interviews will take place on Friday 11 July 2025 and will be in person in central Oxford.