Reynolds & Reynolds

Position Description

The Customer Training Coordinator is responsible for managing the scheduling of software training sessions by contacting customers through phone calls, emails, and texts. This administrative role involves coordinating training schedules, ensuring all logistics are handled efficiently, and providing excellent customer service. If you have strong organizational and communication skills, with the ability to manage multiple tasks in a fast-paced environment, this position is for you!

Additional Responsibilities:

• Maintain accurate records of scheduled implementation sessions in the company’s scheduling system.
• Respond to customer inquiries about training availability, scheduling changes, and session details.
• Follow up with customers to confirm scheduled sessions and provide any necessary pre- training materials or instructions.
• Work closely with the training team to resolve any scheduling conflicts and ensure smooth delivery of implementations.
• Track and report on scheduled sessions, cancellations, and rescheduling requests.
• Assist in administrative duties related to trainings, including preparing reports, updating databases

Requirements

• High school diploma or equivalent; additional administrative training or education preferred.
• Experience in customer service, administrative support, or scheduling a plus.
• Proficiency in Microsoft Office Suite and familiarity with CRM or scheduling software.
• Ability to multitask and manage time effectively in a dynamic work environment.
• Comfortable working with customers and internal teams to solve problems and ensure efficient scheduling.