Washington State

Description

• In addition to the salary posted above, this position is currently receiving an additional 5% premium pay due to the position being in King County.

The Washington State Housing Finance Commission (WSHFC) is currently recruiting for a full-time, permanent Business Systems Administrator position in the Information Technology Division.

The Information Technology unit is a part of the Administration division within the Washington State Housing Finance Commission. The Administration Division provides leadership in developing statewide housing policy and directs the implementation of the Commission’s programs. The information Technology unit works to support the commission staff in accomplishing the commission's goals and objectives. This position is one of four positions within the Information Technology unit responsible for all commission business systems, including Homebase, Navision, and Emphasys.

The role of this position is to maintain and strategically design and implement Salesforce based solutions, including integrating with other software platforms and data warehouses. This includes selecting, blueprinting, gathering requirements, designing, and rolling out Salesforce solutions to end users. The Business Systems Administrator also ensures Salesforce availability through support functions and in-depth testing. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. They will also define the project’s objectives and oversee quality control throughout its life cycle.

The duty station for this position is Seattle, WA. The work associated with this position will be performed through a combination of teleworking and complemented with onsite work and meetings as needed. Employees must reside in Washington state and within a reasonable distance of our worksite to respond to workplace reporting requirements.

Who we are:

The Commission is a market-driven and self-supporting agency created to provide below-market rate financing for building, purchasing, or preserving affordable housing and nonprofit capital facilities. The Commission functions as a financing conduit between developers, lenders, first-time home buyers, real estate professionals, and nonprofit organizations to provide affordable financing for homes, rental housing, civic and social services facilities, energy conservation projects and first-time farmers and ranchers.

We believe that creating a diverse, inclusive, and equitable environment is important and vital to the success of the Commission. We believe in working together to create an environment free from harassment and discrimination and moving beyond simple tolerance to embracing and celebrating the rich dimensions of diversity contained within each individual.

Duties

Principal Responsibilities:

• Strategically design, blueprint, and implement Salesforce-based solutions, from gathering requirements to overseeing rollout to end-users.
• Lead and manage projects for Salesforce implementation and ongoing use, aligning them with organizational objectives.
• Evaluate, install, and configure new Salesforce releases and features to continuously optimize system performance and integration capabilities.
• Lead integration efforts for Salesforce with various Business Intelligence (BI) platforms, other critical enterprise applications (such as Homebase, Navision, and Emphasys), and the Commission's data warehouses.
• Actively collaborate in the design and development of databases and data warehouses to work seamlessly with Salesforce.
• Perform routine database maintenance tasks, including diagnostic testing and comprehensive data cleansing for data integrity and system efficiency.
• Analyze user requirements and translate them into clear functional specifications for Salesforce solutions and related applications.
• Design and deliver comprehensive end-user training programs and materials, coupled with providing ongoing technical support as needed.
• Act as a Salesforce subject matter expert, promoting its benefits and fostering its effective utilization across relevant divisions within the organization
• Develop and maintain detailed documentation of processes, including precise error reports and comprehensive records of changes to field history tables.
• Prepare comprehensive reports for various divisions, leveraging data from Salesforce and integrated systems to directly support the Commission's goals.
• Coordinate efforts with team members and third-party contractors or consultants to achieve timely and successful project delivery

Qualifications

We are most interested in candidates who meet or exceed the following criteria:

• Successful track record of leading significant projects or initiatives from idea phase through successful execution.
• Proficiency with configuring and maintaining Customer Relationship Management (CRM) or Software As A Service (SAAS) applications.
• Extensive experience with tier-one applications, databases, and data warehouses, including strong command of Salesforce, MS SQL Server, and Power BI
• In-depth technical knowledge of network, PC, and various platform operating systems, coupled with advanced proficiency in Microsoft Windows environments.
• Proven ability to skillfully analyze complex user requirements and translate them into precise functional specifications, leading to the successful development of robust front-end applications.
• A comprehensive understanding of relational database structures, theories, principles, and practices, complemented by practical experience utilizing database design applications
• Skilled application of data processing flowcharting techniques for clear system visualization and process optimization.
• Expertise and working knowledge of relevant data privacy practices and laws.
• Demonstrated experience across the full lifecycle of computer software applications, including their analysis, design, installation, and maintenance, alongside a proven track record of providing high-quality customer and technical support within an IT environment.

Desirable Skills:

• Bachelor’s degree in Business Administration, Computer Science, Finance, Information Systems or a related field.

A combination of skills, abilities, experience, and education may be substituted to demonstrate that you are qualified for this position.

Supplemental Information

Benefits:

We offer a generous benefits package that includes a full array of family medical, dental, life and long-term disability insurance coverage; a state retirement plan; deferred compensation; 12 paid holidays; paid vacation, sick and military leave; subsidized bus, train, or ferry passes; credit union memberships; alternate workweek schedules, and telecommuting.

Application Procedures:

Applicants who meet the qualifications are asked to submit all the following items to be considered for this position:

• Completed NEOGOV online application: Please use the following link to do so:
• Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
• List of three or more professional references (all references must be current and/or former supervisors),
• Current resume indicating relevant experience, knowledge, skills, and education.

Web Site:http://www.wshfc.org.

Applicants are encouraged to apply as soon as possible. The recruitment process will remain open until filled. First review of applications is July 7, 2025.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 12-31-2022

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