Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for planning and designing new software and web applications along with the larger core team. Analyzes, tests and assists with the integration of new applications. Works closely with Design/Dev team to identify system/requirement gaps early in the cycle, triage the defects effectively by working closely along with dev/QA and improve on the defect turnaround time. Assists with defining E2E and automation test strategy, tracking performance metrics. To review and approve the final package that needs to go to Production and to provide guidance to enable right configs. Provides guidance and support to other Engineers. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

Core Responsibilities

• Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs, identify requirement gaps early in the cycle.
• Assists with technical leadership throughout the design process and assists in guidance with regards to practices, procedures and techniques. Serves as a guide mentor for Software Development Engineers.
• Define the automation and E2E test strategy upfront and review the plan with all the stakeholders.
• Define the right environment and configuration for the product to be validated.
• Customer and agent journey experience review with Dev and Business stakeholders and to bring in the alignment to roll-out the quality product.
• Triage the E2E reported defects across the domain developers, suggest the right fix and to keep the fix turnaround time minimal for faster execution.
• Run the WAR room call to drive the open issues for closure
• Support different testing teams during the feature validations
• Handle change management requests, review the impacts and accommodate.
• Provide the final product demo with Business team for Go/No GO decisions.
• Leads the evaluation of BRD with the final deployment package across all domain components and recommends go-to Production collaborating with business stakeholders and dev leads.
• Review the final code package and assists in the roll-out of software releases.
• Analyze Production issues and redirect issues to respective dev teams for quick resolution.
• Trains junior Software Development Engineers on internally developed software applications.
• Oversees software designs, evaluation plans, test results, technical manuals and formal recommendations and reports.
• Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification and within budget.
• Contribute to Automation framework and execute the automation scripts as required.
• Works with Quality Assurance team to determine if applications fit specification and technical requirements. Tests and evaluates systems, subsystems and components.
• Acts as a technical contact and liaison for outside vendors and/or customers.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Provide strategy support for Security testing, Adobe team A/B validation support, ISS team support for setting up right rules for different divisions.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Coach the larger CIEC team to improve in Sales tech domain knowledge and build more experts.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.