ResMed

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

Job Summary:

We are seeking an experienced Senior Oracle SCM Functional Consultant with strong functional expertise in Order Management (OM), Inventory (INV), and Purchasing (PO) modules and proven experience in Production Support. The ideal candidate will provide day-to-day support for Oracle SCM applications, work closely with business users to resolve issues, and ensure the stability and performance of SCM operations in a live production environment.

Key Responsibilities:

• Provide functional production support for Oracle SCM modules: Manufacturing, Order Management, Inventory, and Purchasing.
• Monitor and resolve user tickets, incidents, and service requests in a timely manner.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Handle month-end, quarter-end, and year-end support activities related to SCM modules.
• Collaborate with technical teams to resolve integration and interface-related issues.
• Identify process improvement opportunities and recommend configuration or process changes.
• Support enhancements, patch testing, and Oracle upgrades.
• Document issue resolutions, FAQs, and knowledge articles to enhance support quality.
• Engage with Oracle Support (SRs) for issue resolution when needed.
• Ensure business continuity by proactively monitoring system performance and functionality.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Supply Chain, or equivalent.
• 8+ years of functional experience in Oracle SCM modules (OM, INV, PO).
• 2+ years of hands-on production support experience in Oracle E-Business Suite (R12) and/or Oracle Fusion SCM.
• Strong understanding of Order-to-Cash (O2C) and Procure-to-Pay (P2P) processes.
• Ability to analyze and troubleshoot functional issues quickly and effectively.
• Familiarity with ticketing tools like ServiceNow, Remedy, or Jira.
• Strong communication and interpersonal skills to interact with end-users and IT teams.
• Experience working in an SLA-driven support environment.

Preferred Qualifications:

• Oracle SCM Cloud or EBS certification is a plus.
• Exposure to workflow and personalization/debugging tools.
• Knowledge of SQL for data analysis and issue troubleshooting.
• Familiarity with ITIL or other support methodologies.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.