Hackensack Meridian Health

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Digital Technology Services (DTS) Epic Training Coordinator, reports to the DTS Training Director, and is responsible for coordinating the logistical aspects of EPIC steady-state training activities and projects including, registration and room bookings across the Hackensack Meridian Health (HMH) network. Serves as a SuccessFactors Learning Management System (LMS) subject matter expert (SME) to perform troubleshooting, learning content uploads, e-learnings, creating reports/analytics, and general administration support. Requires daily interaction with HMH team members, third-party team members (TM), EPIC security, Access management, EPIC training team members, and all day-to-day tasks in receiving and fulfilling LMS administration tasks and training requests received from HMH TMs.`

The ideal candidate will have experience with SuccessFactors LMS (Learning Management System) and scheduling EPIC trainings in a healthcare environment. This is a hybrid position(50/50) in Edison, NJ.

Responsibilities

A day in the life of a Digital Technology Services (DTS) Epic Training Coordinator at Hackensack Meridian Health includes:

• Responds and escalates training system issues (i.e. LMS, class request, eLearning, access) via appropriate channels.
• Serves as a project leader for training-led project initiatives.
• Oversees/monitors the HMH EPIC Education shared mailbox for training requests.
• Maintains scanned and emailed documentation required for auditing.
• Collaborates with Training Leadership, Instructional Designers, Credential Trainers and Physician Liaisons to align training logistics with the training strategy.
• General LMS support (i.e. loading, creating, modifying/removing courses, curriculum, end-user proficiency exams).
• Assigns training to users and modifies user groups and/or removes training from users.
• Oversees and manages training room bookings and cancellations at the Edison Training Center.
• Responsible for steady-state LMS course uploads as well as eLearning testing and uploads.
• Creates and runs LMS training reports for projects and operational needs.
• Creates and runs LMS training reports to create the steady-state training schedule.
• Collaborates with Human Resources (HR) technical and educational teams for uploads and LMS modifications as needed.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Associates degree required.
• Minimum of 2 years of utilizing a Learning Management System (LMS) to coordinate, schedule, and register end users for Epic training classes in a healthcare setting.
• Strong analytical, problem solving, project management, time management, organization and prioritization skills.
• Excellent customer service presence.
• Demonstrated proficiency with the Google Suite of Applications, particularly Google Sheets.
• Excellent written and verbal communications skills.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelor's and/or Masters degree.
• Experience with SuccessFactors LMS (Learning Management System).
• Advanced proficiency with Google Sheets.
• eLearning Course Development experience with Adobe Captivate and Adobe Connect.
• Ability to work independently in a fast-paced environment.
• Ability to manage multiple priorities concurrently with minimal supervision.
• Previous experience as an Epic credentialed trainer and/or Epic instructional designer.
• Experience with Learning Management System reporting and analytics.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Starting Minimum Rate

Starting at $82,513.60 Annually

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.

Experience: Years of relevant work experience.

Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

Skills: Demonstrated proficiency in relevant skills and competencies.

Geographic Location: Cost of living and market rates for the specific location.

Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

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