North Carolina State University

Posting Number PG194163EP

Internal Recruitment No

Working Title IT Instructional Classroom Support Professional I

Anticipated Hiring Range Commensurate with experience ($70,000 - $74,000)

Work Schedule Monday-Friday, 8AM-5PM

Job Location Raleigh, NC

Department CALS IT

About the Department

The College of Agriculture and Life Sciences (CALS) IT group provides comprehensive technology support to CALS departments, centers, and research stations within the NC State community. This support encompasses administrative, academic, and research computing, as well as a wide range of computing and support services. CALS IT delivers services and support to both the college itself and to supported Departmental and Research units. This position will contribute to this mission by providing on-site IT support services specifically to the college.

Essential Job Duties

As an IT Instructional/Classroom Support Professional (ITICSP), you will play a crucial role in providing essential on-site technical support for our college’s classrooms and conference rooms located across North Carolina State University’s main and Centennial campuses. Your responsibilities will encompass, but are not limited to:

• Troubleshooting and resolving issues with A/V equipment, videoconferencing systems, and multimedia applications.
• Implementing and maintaining wired and wireless network connectivity in supported spaces.
• Providing Tier 1 (or Tier 2) IT support within teaching and research labs.
• Offering guidance and support to faculty, staff, students, and stakeholders on instructional technology and e-learning tools.
• Effectively interacting with users to understand their needs and provide timely solutions, acting as a liaison between the user and internal/external vendors as necessary.
• Efficiently managing and resolving support tickets collaboratively and independently.
• Providing backup support to the Plant Sciences Initiative.
• Supporting the installation and integration of A/V multimedia technology into new and existing spaces.

Other Responsibilities

• Other duties as assigned.

Minimum Education and Experience

• Associate’s degree in Computer Information Technology, Computer Technology Integration, Networking Technology or a related field with two years of experience in the IT field OR
• Bachelor’s degree from an accredited institution with three years of experience in IT OR
• Bachelor’s degree in Computer Science, Computer Engineering, Math, or Engineering with one year of IT experience OR
• An equivalent combination of education and experience.

Other Required Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills (written and verbal).
• Ability to work independently and collaboratively.
• Minimum of two years of experience with A/V integration and support.
• Proficiency with Microsoft Windows 10/11 and Apple macOS.
• Experience with ITSM solutions like ServiceNow or Remedy.
• Ability to use a computer and operate common office equipment.
• Ability to lift up to 50 lbs.

Preferred Qualifications

• Extron A/V Associates Certification or CTS certification.
• Experience with Extron or Crestron A/V components, lecture capture, and conferencing technologies (Zoom, Google Meet, Webex, Polycom, Skype).
• Experience working in higher education (research environment preferred).
• Active Directory, JAMF, and computer imaging experience.
• Experience with large format printers.
• Demonstrated vendor engagement experience.

Required License(s) or Certification(s)

• A valid NC Driver’s License and the ability to obtain an NC Driver’s License within 60 days of hire.
• A valid Driver’s License must be maintained throughout employment.

Valid NC Driver's License required Yes

Commercial Driver's License required No

Job Open Date 06/19/2025

Anticipated Close Date Open Until Filled

Special Instructions to Applicants

Please attach a Cover Letter, resume/CV, and contact information for at least three professional references.

Position Number 00106665

Position Type EPS/SAAO

Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00

Appointment 12 Month Recurring

Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events Mandatory - Medical Emergencies

Department ID 110103 - CALS IT

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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