Orange Business Services

about the role

To provide next level technical suppot for Global customer service centers and platform supervision centers by resolving low to medium complex SDX,SD-WAN,OFC,OPC & Telco Cloud problems referred to the team in an effective and timely manner keeping in view functional KPIs

To identify Platform & Services capacity issues and co-ordinate with planning teams and rollout teams to ensure timely capacity upgrades

To contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all SDX,OPC & Telco Cloud platforms and services in Orange Business Services

To implement assigned high impact and complex changes on the service platform and virtualized infrastructure while demonstrating highest adherence to network change management procedures

To contribute in “Technical Incident Reports” for major network incidents and problems.

about you

Excellent knowledge of communication standards and OSI/commercial protocols.

Virtualization Technologies: Linux, SD- WAN, SDN,Vmware,BluePlanet

Kubernetes, Rancher, CICD, Ansible & Python will be the added advantage,

Professional level of knowledge and hands on troubleshooting experience on Two or more of the following technologies.

SDN/NFV (Software Defined Network/Network Function Virtualization) with RedHat OpenStack/ OpenShift / KVM/Linux

Cloud Infrastructure and Container-as-a-Service support (IaaS/CaaS) with VMWare Sphere/EXSi, NSX-T

Rancher Kubernetes/Container/Dockers

Juniper Contrail

Ciena BluePlanet

Network Automation development with Python, RedHat Ansible, PERL, Shell

TCP/IP protocols experience (MPLS, IP,IS-IS,BGP,Mp-BGP)

Hardware:

University degree or equivalent experience (Computer or Telecommunications or Networking)

3-5 years technical support experience in any telecom platform / environment

Excellent Analytical and trouble-shooting skills.

Good understanding of Telecom Service providers Virtualization, Networks and ServicesDell Switch & Servers

CISCO Routers,

Juniper MX Routers & QFX Switches

additional information

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

department

Hosted Wholesale OINIS

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular