The Desktop Support Technician will report to the Senior Manager, End User Computing and will be responsible for performing routine maintenance and support of desktop equipment. We are looking for a candidate with excellent communication skills and a desire to build relationships and a focus on customer service. An ideal candidate should have relevant experience in a mixed PC and Mac environment and be comfortable working in a fast-paced environment supporting Product, Design, and Marketing teams.
CORE ACCOUNTABILITIES:
- Provide full support for a wide range of Apple products using mobile device management
- Learn and support collaboration tools such as Dropbox, Miro, GSuite, and Slack
- Support specialized peripherals such as pen displays, high end printers and plotters
- Administer Microsoft Windows PCs and Microsoft 365 (Office, OneDrive, Teams)
- Manage On-Premise and Azure Active Directory users and computers, folder permissions and group policy
- Perform troubleshooting of basic connectivity issues with wireless and wired networks
- Effectively manage all work using a help desk ticketing system, including ticket queues for quick incident/Request resolution
- Recognize and communicate trending end user technical issues and security incidents
- Regularly collaborate with the help desk and other IT partners to support end users
- Conduct onsite hands-on support for the infrastructure and security teams as needed
- Support web conferencing meetings using various hardware and software configurations
- Work closely with the Security team to secure end user devices and the office network
- Troubleshoot and manage endpoint security and disk encryption technologies
Read Full Description