Amazon

DESCRIPTION

Are you a customer-obsessed builder with a passion for helping partners and customers achieve their full potential? Do you have the business savvy, Contact Center background, and sales skills necessary to help position AWS as the cloud provider of choice for partners and customers? Do you love building new strategic and data-driven businesses? Join the Industry and Solutions Connect team as a Partner Solutions Architect!

The Industry and Solutions (I&S) Partner Solutions Architect (PSA) team is a part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers. We work backwards from our partners’ and customers’ most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. As a part of the I&S PSA team, you'll provide expertise across the entire life cycle of an AWS partner and customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our partners and customers, and working across AWS as #OneTeam.

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Key job responsibilities

• Represent the voice of the partner and customer; collaborate with field and central teams to bring customer feedback to product teams. Lead curation of custom feature and availability requests for unique partner and/or customer use cases with Amazon Connect.
• Provide advanced technical knowledge on Amazon Connect to your aligned GTM teams to unblock our partners’ and customers’ largest and most critical business challenges.
• Along with your extended team, own the technical bar for specialist technical artifacts and standards.
• Collaborate with your GTM colleagues to provide technical insights on Amazon Connect into GTM strategy and support field marketing to execute local technical events, campaigns, and customer engagements.
• Act as a thought leader on Amazon Connect sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc.
• Guide and Support an AWS internal community of technical subject matter experts on Amazon Connect aligned to your partners and customers. Create field enablement materials for the broader SA population to help them understand how to integrate new AWS solutions into partner and customer architectures.

About the team

The I&S Amazon Connect PSA Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our partners and customers to solve their most complex challenges with Amazon Connect. We stay closely connected to our partners and customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a partner and/or customer is thinking big and needs specialized experience to innovate for their business leveraging Amazon Connect.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve

BASIC QUALIFICATIONS

• 6+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
• 3+ years of design, implementation, or consulting in applications and infrastructures experience
• 6+ years of IT development or implementation/consulting in the software or Internet industries experience
• Contact center design and architecture

PREFERRED QUALIFICATIONS

• History of successful technical consulting and/or architecture engagements with large-scale partners, customers or enterprises.
• Experience migrating or transforming legacy customer solutions to the cloud.
• Familiarity with common enterprise services and working knowledge of software development tools and methodologies
• Strong written and verbal communication skills with a high degree of comfort speaking with executives, IT Management, and developers.
• Experience working within software development or Internet-related industries.
• AWS Solution Architecture certification or relevant cloud expertise.
• Computer Science /relevant degree and/or experience highly desired.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.