Have you ever ordered a product from Amazon and been amazed at how fast you receive it? Every day, Amazon engineers are relentlessly working to decrease the time between clicking and delivery for our customers. The Amazon Fulfillment Technologies (AFT) organization owns all of the software and infrastructure that powers Amazon’s world-class fulfillment centers, including the fundamental data and services that drive our catalog and inventory systems. AFT builds and operates the software, hardware, and processes that run the global network of fulfillment centers. These systems underlie everything we do – tens of millions of items in the catalog, hundreds of millions of items of inventory, and billions of transactions each year!
AFT is at the forefront of combining HCD, technology, process optimizations, workflow models, sensors etc. to solve complex operational and fulfillment problems. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever expanding selection of products and growing number of shipments worldwide, we have an opportunity to build software that scales the business, leads the industry through innovation and delights millions of customers worldwide. We leverage new technologies in big data, optimization techniques, machine learning, real time analytics and high volume, low latency, high availability services.
Key job responsibilities
External Fulfillment(EF) is looking for an experienced Technical Program Manager (TPM) to lead IT Services projects with our 3rd Party Logistic providers. The TPM will be heavily involved in managing exteranl partner teams to make sure they meet expected SLAs for Infrastructure by making sure they have the right scalable infrastructure. The TPM will also lead multi-site infrastructure improvement initiatives. As a TPM for IT Services, you will have the opportunity to play a pivotal role in the processes that deliver the IT infrastructure to new and expanding 3PL launches. You must be able to manage individual projects, vendor contacts, and relationships with key customer and business stakeholders to insure successful completion of large, cross-functional and technical projects.
A day in the life
Work with External IT Support teams to audit, enumerate, and document data and voice circuits.
Lead small project focused teams across multiple geographically-dispersed locations.
Build internal customer and stakeholder relationships to manage expectations and agree on clear goals, objectives, and timelines.
Build and track project portfolio, milestones, and dependencies.
Identify risks and act on them to ensure the team and project are not derailed.
Provide frequent, meaningful updates to stakeholders and management.
Dive deep to learn new technologies and understand the internal IT infrastructure systems.
Translate IT infrastructure design specifications and standards to internal stakeholders and external contractors.
Work remotely, and independently, from resources who are able to drive and own efforts.
Coordinate and ensure timely delivery of physical infrastructure by local contractors and system and network launches by internal teams.
Apply business process improvement methodologies (Six Sigma, Lean, etc) to further increase customer satisfaction and the success of the project.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.
External Fulfillment
AFT’s External Fulfillment team builds flexible, scalable solutions specifically designed for the needs of Amazon’s emerging markets and businesses.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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