The University of Chicago

Department

ARD Digital Operations

About the Department

Alumni Relations and Development (ARD) engages alumni (~190k), current students, parents and friends of the University through intellectual, professional and social activities on campus, around the world and online. ARD raises $550 Million annually to support faculty and researchers, practitioners and patients, and students and programs across the University. Our work supports priorities in every division, school, department, and institute.

Job Summary

The Analyst for Digital Operations is responsible for providing ongoing data and system configuration support for existing ARD communications systems, including email marketing, online giving, and content management systems, to ensure communications are effective and data flows between systems accurately. This role leads technical support for data control activities and reviews source documents for data input. Checks accuracy and relevance of input and output data by visual examination, correcting codes and batching for computer processing. Verifies output against control totals, reviews format and accuracy of printouts, and distributes information to appropriate departments.

Responsibilities

• With moderate direction from others, meets with business partners, gathers business requirements, and translates requirements into technical system configurations that define segmentation, delivery timing, and variable copy for automated digital communications.
• Assists in developing strategies and configuring technical systems to optimally send communications according to fundraising and engagement priorities.
• Assists with business process improvement for Digital Operations.
• Helps to create and maintain documentation for all processes related to Digital Operations.
• With direction from others, provides ongoing administration and support for existing communications systems, including email marketing, online giving, and content management systems, to ensure data integrity and system performance.
• Supports the IT development group in building new systems and enhance existing systems by testing debugging and implementing software solutions.
• Assists with alumni technical support response to help constituents gain access to ARD Communications sites and University services.
• Seeks opportunities for professional development that will enhance job performance, including building networks within the University and with colleagues at peer institutions and with an eye towards broadly diversifying the advancement profession.
• Acts as a lead for employees performing intricate data input. May review and coordinate the work of other data control support personnel.
• Verifies output against control totals, reviews format and accuracy of printouts, and distributes information to appropriate departments.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

Certifications:

Preferred Qualifications

Experience:

• Minimum seven years of professional work experience in business systems analysis, data management, process design, or related roles.

Preferred Competencies

• Influence and collaborate effectively with stakeholders at all levels of the organization.
• High attention to detail and follow-up, and excellent organizational skills.
• Flexibility and adaptability to new programs in an emerging and changing environment.
• Excellent communication, presentation, and interpersonal skills; articulate technical concepts to non-technical audiences.
• Work across various teams and projects simultaneously, advancing unified strategy.
• Manage confidential information with discretion.
• Comfortable with ambiguity.
• Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively.
• Act with integrity, professionalism, and confidentiality.
• Work collegially and collaboratively in a team setting.
• Self-motivated, take initiative, and think strategically.
• Prioritize multiple projects and independently follow through with detail.

Working Conditions

• Standard office environment.
• Travel to campus and/or non-campus locations for University business.
• Work evenings and weekends as needed.

Application Documents

• Resume/CV (required)
• Cover Letter, addressed to Hiring Committee (preferred)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Information Technology

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Hourly

FLSA Status

Non-Exempt

Pay Range

$28.34 - $33.34

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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