Position Summary:
The Central Scheduling Supervisor is responsible for accurately scheduling and re-scheduling complex patient procedures and appointments. Key requirements involve employee management and training; corporate and regulatory compliance; risk management; policy & procedure management; medical record management; technical issues to include information technology; physical office issue resolution and daily workflow.
Qualifications:
- Assessment of overall credit worthiness by review of a consumer credit report is required.*
Education:
- High School Diploma required.
- Associate degree preferred.
Experience
- A minimum of three (3) years’ experience in patient scheduling in an acute care facility required.
Licensure/Certification/Registration
- CHAA Certification (Certified Health Access Associate) required or obtained within 6-months of hire.
- Medical Terminology certification preferred.
Duties & Responsibilities:
- Exhibiting proficiency in the scheduling procedures.
- Scheduling appointments and radiology according to practice guidelines.
- Entering appropriate insurance, initiating authorizations and referrals, and performing Key User duties with minimal errors.
- Assist the Central Scheduling Director in providing support needed to facilitate implementation where appropriate.
- Prepare reports for administrative use as determined by Director.
- Participates in making departmental schedules and provides input when preparing probationary and/or annual evaluations.
- Occasional travel to clinics and complete other duties as assigned.
- Display core customer service skills in all interactions.
- Effectively utilize strong organizational skills.
- Consistently display effective verbal and written communication skills.
- Proficient understanding and use of technology/PC skills required.
- Regularly exercise independent judgement.
- Completes other duties as assigned by department leadership.
Read Full Description