Manage customer's issues and corrective action plans.
Maintain and update master supplier approval file and customer complaint file.
Analyze production records for customer complaints.
Conduct investigations on product holds, and shipping and receiving records.
Review supplier documents and approve suppliers.
Conduct yearly supplier review.
Maintain and update master list of internal and external controlled documents; issue document change requests and review returned documents for completion.
Manage QA Office/lab supply and report monthly spend to QA Manager.
Manage customer KPI report.
Review supplier documents and customer records for audits.