Shopee

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

About the Team:

Operations Support role is to ensure smooth execution and management of Seller Center operations under Service by Shopee (SBS). This includes execution tasks such as SKU creation, managing marketing promotions (vouchers, add-on deals, discounts), and ensuring prices updates, vouchers, and discounts are correctly listed. The role also involves addressing expired goods and maintaining compliance with execution SLAs. Additionally, the position involves handling buyer inquiries and escalations related to seller center operations, as well as addressing operational ad-hoc requests when needed.

Job Description:

• Responsible for the end-to-end execution of shops under Service by Shopee (SBS).
• Manage overall Seller Center operations and execution. (e.g., SKU creations and management, marketing promotions – voucher creation, add-on deals, discounting, price updates etc.).
• Responsible in checking listed prices, vouchers, and set discounts correctly.
• Responsible for overall seller center operations and making sure to meet each execution SLA compliance.
• Responsible for inventory management including but not limited to flagging of expired goods and expiry management, RTS, ATP for Retail Shops, and Shop OOS).
• Execute warehouse listing requests for fixing and ensuring proper execution.
• Answer’s buyer chat concerns and escalations related to seller center operations and listing compliance.
• Handles operational ad hoc requests when needed.

Requirements:

• Educational Background & Certifications Requirement: Graduate of any 4-year course
• Experience in Warehouse, Ecommerce, Inventory Management and Admin Assistant
• Strong attention to detail, adaptability, and excellent multitasking skills, able to deliver quality work while meeting deadlines
• Familiarity with e-commerce tools and platforms (e.g., Seller Center) and inventory management systems. Basic knowledge of MS and google applications.