The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
Job Description:
- Coordinate and ensuring compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
- Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
- Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
- Ensuring that warehouse claims (damaged, expired, missing) are happening and ensure proper pre- and post-checking for all requests.
- Ensure RTS and liquidation scheduling accuracy.
- Coordinate with internal PICs to ensure timely payment reconciliations.
- Proactively monitoring of orders to prevent fraud and order cancellations.
- Address operational challenges raised by Crossborder PICs and KAMs ensuring swift resolutions and proactive communication.
- Represent Vendor Operations (VOps) in Crossborder meetings providing operational performance updates.
- Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.
Requirements:
- Educational Background & Certifications Requirement: College Degree
- Experience in Warehouse operations, stakeholder management
- Good communication skills
Read Full Description