Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope.

Here at Elekta, you will make a difference. Our mission is to improve patients’ lives by working together with our customers. We believe in taking an open and proactive approach in our practices, enabling us to build strong partnerships and meet evolving patient needs, no matter where they are in the world. We don’t just build technology; we build hope.

What you’ll do at Elekta:

Your role will include (but not too limited to):

In this essential role, the Field Software Support Specialist is the central point of contact for our customers within the assigned territory for service-related topics concerning Elekta software solutions and their interfaces to third-party products. You’ll be responsible for supporting customers with their product issues by taking ownership of planning, prioritization and completion of service activities in Windows Server and SQL-based clinical customer environments with the help of remote support and on-site visits to the customer.

Be part of our journey to shape the future of product excellence!

We are open to consider applications from Bucharest, Romania and Warsaw, Poland.

Responsibilities:

• Perform proactive service through remote monitoring of the assigned systems
• Primary resource for answering phone calls/emails from customers seeking product support.
• Troubleshoot and resolve technical product issues in Windows-Server and SQL-based clinical customer environments in a timely manner
• Prioritize, plan and execute service activities to ensure that customer inquiries are processed promptly and answered to the customer's complete satisfaction in the shortest possible time
• Document all customer incidents and technical solutions in accordance with Elekta policies and local regulations
• Manage customer expectations and facilitate clear communication between different stakeholders within the hospital environment and within Elekta
• Escalate and document complex issues to the appropriate teams within Elekta to ensure quick resolution times
• Be flexible to visit customer sites for troubleshooting purposes at short notice.
• Create, plan and deliver first-level trainings for the local hardware service organization to improve software expertise
• Constant exchange of information with Service and Sales Management on current issues or problems that could affect customer satisfaction.

We encourage you to apply even if you don’t meet every requirement—your unique skills and experiences might be exactly what we're looking for!

What You Bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and/or ability required.

• Completed studies in a field of information technology or similar engineering sciences
• Experience with troubleshooting Windows client and server operating systems, virtualization and remote access tools, Citrix, networking configuration, troubleshooting, and Microsoft SQL installation/configuration is essential.
• Experience in medical imaging, linear accelerators and/or clinical use of radiotherapy products is desirable
• Strong communication skills (written and verbal) in English & Romanian or Polish .
• Experience in a support environment is desirable
• Excellent knowledge of local language and good knowledge of English, both written and spoken
• Strong analytical skills with an excellent feel for dynamically changing situations and priorities
• Interest and curiosity in acquiring knowledge independently.
• Strong communication skills and enjoy interacting with people
• Able to travel up to 20% in the assigned territory

What you’ll get:

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits depending on the location we hire you.

Hiring process

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

Your Elekta contact

For questions, please contact the Global Talent Acquisition Partner responsible, Nidhi Pousette, nidhi.pousette@elekta.com.

We are an equal opportunity employer.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.