Shangri-La

Guest Service Centre Agent / Telephone Operator (Emiratization Program)

Front Office, Traders Hotel Qaryat al Beri, Abu Dhabi

We have a great opportunity for Guest Service Centre Agent / Telephone Operator under the Emiratization Program. The successful applicant will be able to communicate effectively and understand what it means to give great service.

What are we looking for?

• A high standard of etiquette, efficiency and punctuality.
• Attention to detail and a friendly character.
• Emirati candidates only
• Ability to work in a fast-paced environment.
• Constantly strives to deliver a Shangri-La luxury experience.
• Lives and breathes the Shangri-La Values.
• Communicates effectively with colleagues/management.

What will you do?

• Interact with clients and understand their needs.
• Manage incoming and outgoing calls, connecting callers to the appropriate guests, colleagues or departments, and provides information or assistance as needed.
• Handle emergency calls, maintain call logs, and troubleshoot basic telecommunication issues.
• Responsible for wake-up calls, directory assistance, and guest information.
• Work with colleagues to keep excellent service standards.
• Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.
• Be prepared to assist other Shangri-La colleagues/departments in a thoughtful manner.
• Independent and self-motivated with strong interpersonal skills.
• Excellent command of both spoken and written English and Arabic.
• Has a keen eye on details, strong organizational skills with ability to multi-task.
• Able to work with minimal supervision and quick learner with ability to adapt in a fast-paced environment.
• Empathetically listen to client queries/complaints and work with colleagues/service manager to find solutions.

Traders Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travellers requiring the highest levels of service and attention, the hotel also offers 80 Traders Club rooms on the seventh, eighth and ninth floor, as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings, Traders Hotel, Qaryat Al Beri, Abu Dhabi is ideally located in the Qaryat Al Beri complex, which houses Shangri-La Hotel, Shangri-La Residences, CHI, The Spa at Shangri-La, The Villas by Shangri-La and a Souk.

Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and committed to non-discrimination on any protected basis, or any other basis covered under applicable law. We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.shangri-la.com/careers, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, “personal data” shall have the meaning as given to it by applicable privacy or data protection laws.