Mass General Brigham

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Center for Transgender Health (CTH) at Brigham and Women’s Hospital (BWH) seeks to hire a Program Manager to oversee coordination of the Center’s clinical and programmatic activity. The CTH provides comprehensive medical and surgical services for patients seeking gender affirming care. This position will report to the CTH Co-Directors and to the Sr. Administrative Director for Plastic and Reconstructive Surgery.

The Program Manager will be responsible for overseeing the staff performing day-to-day operations and coordination of patient care within the Center. Additionally, the incumbent will be tasked with tracking and reporting on key performance indicators as well as taking an active role in program activities to include: educational and program meetings, marketing, staff and patient education, and supporting clinical research.

As Mass General Brigham continues to integrate services, this position will play an active role in streamlining surgical processes and pathways across the hospitals. As program offerings continue to evolve and expand, the Program Manager will be the central hub of coordination. A successful candidate will be excited about the opportunities that change can bring and welcoming to new ideas and approaches to work.

Qualifications

Qualifications

Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?

Yes

Licenses and Credentials

NA

Experience

Program Management Experience 2-3 years preferred

Experience working in a complex medical environment strongly preferred

Experience in transgender medicine preferred

An understanding of medical billing, medical information systems, insurance requirements and knowledge of medical terminology strongly preferred

Knowledge, Skills and Abilities

• Strong leadership and project management skills, with the ability to effectively coordinate and delegate tasks, manage timelines, and drive results.
• Excellent interpersonal and communication skills, with the ability to engage and collaborate with medical professionals, faculty, and staff at all levels.
• Demonstrated customer service abilities and ability to communicate compassionately with a diverse patient population
• Possess the ability to learn quickly and work independently toward objectives

Additional Job Details (if applicable)

1. Core Clinical Coordination Responsibilities

• Responsible for creating the highest quality experience for patients
• Provide guidance and support to Practice Assistants supporting MDs who care for CTH patients.
• Ensure timely and accurate insurance review and approvals.
• Develop and oversee processes for tracking and coordination of patients seeking gender-affirming surgery across MGB departments.
• Cross-coverage and backup support to core CTH admin staff, as necessary.

2. Program Responsibilities

• Oversee development of marketing materials and patient-facing materials in collaboration with various departments.
• Act as an expert resource and primary point of contact for gender affirming care, including development of best practices for Epic documentation, insurance pre-authorizations, and other matters as needed.
• Facilitate and/or lead workgroups and CTH leadership/program meetings as appropriate, including meeting preparation.
• Work with Center leaders to develop, maintain, and display metrics to track key performance indicators.
• Develop plans for clinical research integration within clinical operations.
• Train and orient new staff.

3. MGG-Wide Integration Responsibilities

• Under direction from clinical and administrative leaders, develop plans to align surgical gender affirming care across Brigham and Women’s Hospital and Massachusetts General Hospital.
• Working closely with providers and staff at all locations, document existing processes and identify opportunities to improve and streamline both patient and staff experience.
• Align and oversee staff in dedicated gender-affirming surgery roles at both BWH and MGH.
• Assist in the development of and oversee implementation of new policies, processes and procedures related to gender affirming surgery at MGB.

Remote Type

Hybrid

Work Location

75 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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