Arch Amenities Group

Overview:

Arch Amenities Group, the world's leading leisure, fitness and spa firm, is seeking an Activities Supervisor for a luxury resort on St. Pete Beach. The Activities Supervisor will be responsible for complete oversite and performance of the activities department for the hotel to include, but not limited to, program planning, implementation, oversight and promotion, staff management, ensuring the highest levels of guest satisfaction are attained, collaborating with other departments and assisting the activities team with general operations of the department. The Activities Supervisor will be responsible for operating within the approved yearly budget for the department.

Responsibilities:

• Ensures the "Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of the resort and Arch Amenities Group.
• Presents professional appearance and positive upbeat attitude at all times and maintains a high standard of customer service.
• Provides excellent customer service.
• Develops and plans a diverse calendar of enjoyable programs and activities for all resort guests such as: outdoor adventure, sports, family, youth programs, special events, holiday and social offerings.
• Responsible for the timely set up and break down of numerous events and programs throughout the property including indoor and outdoor spaces.
• Plans and executes teambuilding activities for corporate groups.
• Willingness to preform job duties in an outdoor environment with possible snow, sun, wind and rain.
• Willingness to run occasional errands to procure activity supplies.
• Collaborates with the food and beverage department to ensure all supplies are ordered and ready for daily activities.
• Collaborates with other resort departments to ensure activity spaces are reserved.
• Responsible for purchasing all department operating supplies per the approved budget.
• Creates monthly operating reports.
• Reviews monthly financials and ensures accuracies.
• Responsible for ensuring the department charges guests in a timely manner for paid activities.
• Assists the Club Manager with budget planning, reforecasting and capital improvement plans.
• Ensures all attendees of the programs and events are following all the rules within the resort.
• Responsible for the training and ongoing management of multiple staff members in the department.
• Creates and provides marketing content for daily resort recreation operations and the activities department.
• Communicates effectively with children, adults, parents and fellow team members.
• Creates staff schedules, submits all paperwork and reports to corporate in a timely manner.
• Assists in the maintenance of outdoor recreation elements to include but not limited to: trail systems, playgrounds, courtyards, archery field and fire pits.
• Responsible for initiating conflict resolution and disciplinary actions for all team members of the department.
• Assists in working with the onsite PR and Marketing team to preparing bulletins, social media content and flyers for display on digital boards, website and social media sites.
• Reports any incident or accident to WTS corporate, Department Head and onsite security and risk management team members on duty.
• Maintains constant surveillance of participants during resort activities; acts immediately and appropriately to secure safety of patrons in the event of emergency.
• Maintains constant surveillance of minor children enrolled in programs.
• Provides emergency care and treatment as required until the arrival of Emergency Medical Services.
• Must be willing to obtain CPR, AED and First Aid Certifications within 30 days of employment.

Qualifications:

• Must be at least 18 years of age
• Previous experience working in a hospitality environment preferred
• Previous supervisory experience preferred
• High School Diploma or GED required
• College undergraduate degree preferred
• Effective leadership skills and a strong work ethic
• Excellent customer service skills
• Prior experience working with children and adults, preferably in a recreational setting
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Creative in marketing, promotion, and programming
• Energetic, enthusiastic and motivational