Cushman & Wakefield

Job Title

Marketing Operations Manager

Job Description Summary

The Marketing Operations Manager is responsible for the execution of design deliverables for the Americas organization. This position leads a team of designers, is responsible for team performance and development, and on daily basis, oversees service delivery. The Marketing Operations Manager is ultimately accountable for providing an exceptional level of marketing support and expertise, and effectively collaborates with the Director of the Production Design Hub, peers and colleagues to ensure the team is implementing and sharing best practices.

Job Description

About the Role:

• Manages a team of Team Leaders, Designers, and QA Specialists
• Responsible for team development, performance management, on-going training and new employee onboarding
• Analyzes operations on on-going basis and implements strategies for improvement, where needed
• Tracks, analyzes and reports on work volume and types; works with Project Coordinator to ensure data accuracy
• Keeps Production Design Hub Director apprised of issues, progress, and status of projects
• Provides clear communication with Americas partners and Project Points of Contact
• Responsible for overseeing work intake and work assignment based on team capacity, pipeline, experience and talent/skill fit
• Helps the team understand projects—vision, expectations, directions, content assets, etc.
• Oversees project schedules and problem solves, as necessary
• Recognizes issues—at project level, team level, process level, etc.—and proactively addresses them to solve
• Works in close partnership with the Project Management Team, to manage a team’s workflow and production pipeline, supporting project intake, project coordination, traffic management, etc.
• Effectively tracks multiple projects simultaneously, working with Team Leads and Production Designers, to ensure project milestones are on track.
• Ensures timely delivery of projects
• Provides a layer of quality control review, as required on a project basis. Ensures team is appropriately staffed for work volume on a real-time basis based on current projects and pipeline of projects
• Works with AMS Marketing Centers leadership team to fill staffing gaps
• Develops strong relationships with peers within the Americas organization, and with colleagues within the greater Marketing Function in Manila.
• Fosters teamwork and trust among team, colleagues and other stakeholders

About You:

• Bachelor’s Degree with 5+ years of experience as a primary marketing leader overseeing a team of marketing professionals
• In-depth knowledge on marketing operations and people development, preferably in a Shared Services environment
• Commercial real estate or professional services experience preferred
• Strong ability to problem-solve with the ability to work effectively, efficiently, independently and as a team leader in a deadline-driven, dynamic office environment
• Knowledge in Microsoft Office Suite; Adobe Creative Suite knowledge a plus
• Ability to communicate effective with colleagues across significant time zones with time delays in responses
• Excellent written and oral communication skills
• Advanced analytical, problem solving, and conceptual skills
• Exceptional leadership skills

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”