Innova Solutions

Innova Solutions has a client that is immediately hiring for a

Desktop Support Engineer

Position type: Full-time- Contract

Duration: 12 Months

Location: Indianapolis, Indiana

As a Desktop Support Engineer, you will:

• Supporting end-users in a fast-paced, growing biotechnology company.
• Provide Tier 1/Tier 2 support for desktop/laptop platforms, Windows and Mac OS, directory services, print services, telephony, and A/V systems.
• Assure timely and quality customer service to all customers; promote positive service relationships and contribute to supportive and cooperative work environment.

The ideal candidate will have:

• Technical Proficiency in Windows and Microsoft Applications:
• Strong knowledge and experience in supporting Windows operating systems (Windows 10, Windows
• Proficiency in troubleshooting and supporting Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other Microsoft applications.
• IDF and Network Support:
• Experience with Intermediate Distribution Frame (IDF) management, including patching, cabling, and network troubleshooting.
• Understanding of network protocols, IP addressing, and basic network configuration.
• Customer Service and Communication Skills:
• Excellent customer service skills with the ability to communicate effectively with end-users to understand and resolve their technical issues.
• Strong verbal and written communication skills to provide clear instructions and document support activities.
• Problem-Solving and Troubleshooting Abilities:
• Strong analytical and problem-solving skills to diagnose and resolve hardware, software, and network issues efficiently.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Experience with IT Support Tools and Systems:
• Familiarity with IT service management (ITSM) tools such as ServiceNow.
• Knowledge of remote support tools and techniques to assist users in different locations.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

ASK ME HOW.

Thank you!

Mohit Vyas

314-230-0976

Mohit.Vyas@innovasolutions.com

PAY RANGE AND BENEFITS:

Pay Range: $32 - $35 per hour

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website:

https://www.innovasolutions.com/

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Thank You!

Team Innova Solutions