Optum

Associate Software Engineer – London, Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Role:

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams.

Come join in supporting Enterprise Security & Resilience Office (ESRO) ensuring that UnitedHealth Group is prepared to recover key businesses more quickly and help support employees, customers and members, our providers, and impacted communities during crises. As a member of this team, you will be involved in building user-focused enhancements and innovative technical solutions to improve business efficiency through automation, while maintaining a security centered focus. This is a role where you can continue to learn and develop your skills.

Working Schedule:

Full-time position, Monday – Friday with standard working hours. Flexibility with work hours during initial training. Occasional weekends may be needed.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our London Office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities of the Associate Software Engineer:

• Serve as the primary administrator for the Salesforce platform, ensuring optimal performance, security, and availability
• Manage user roles, profiles, permissions, and security settings in accordance with compliance and access control policies.
• Implement small-scale customizations: Custom fields, create simple workflows, and adjust the Salesforce interface to fit basic business needs.
• Create basic reports and dashboards: Assist in the creation of simple reports and visualizations to track performance metrics.
• Design, implement, and maintain Salesforce backup and disaster recovery strategies, including regular testing and documentation.
• Conduct regular data audits, integrity checks, and deduplication processes to ensure data quality and recoverability.
• Develop and maintain comprehensive documentation for system configurations, recovery procedures, and incident response plans.
• Monitor system performance, logs, and alerts to proactively identify and resolve issues.
• Train and support end-users on Salesforce functionality, security best practices, and continuity procedures.
• Collaborate with application owners and System Architect to execute system integrations; work with application owners to build understanding of systems or APIs involved in integrations
• Demonstrate ability to meet customers’ needs through standard development and project management practices
• Gain knowledge in Business Continuity and Risk Management tools and trends

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications of the Associate Software Engineer:

• Bachelor’s degree in information technology, Business, or related field
• Extensive experience as a Salesforce Administrator
• An understanding of Salesforce architecture, security, and data management
• Experience with backup and recovery tools (e.g., OwnBackup, Salesforce native tools)
• Proficiency in web and scripting languages like Python, JavaScript, PHP, HTML and CSS, especially for building API connections with external systems

Preferred Qualifications of the Associate Software Engineer:

• Understanding of data structures, algorithms, object-oriented design, and design patterns
• Strong analytical skills with the ability to interpret complex data and system logs
• Experience in regulated industries (e.g., finance, healthcare, government)
• Salesforce Administrator Certification (ADM 201)
• Experience with Fusion Risk Management platform
• Experience with AlertMedia platform
• Experience with Conducttr platform
• Familiarity with Salesforce Shield, Event Monitoring, and encryption features
• Understanding of business continuity and disaster recovery frameworks (e.g., ISO 22301, NIST SP 800-34, FFIEC)
• Working knowledge of data governance, compliance (e.g., GDPR, HIPAA), and audit readiness

Soft Skills:

• Excellent documentation, communication, and problem-solving skills

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2024 UnitedHealth Group. All rights reserved.

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