ASM Global

Venue Technology Manager

POSITION: Venue Technology Manager

DEPARTMENT: Operations

REPORTS TO: Director of Operations

FLSA STATUS: Full-time, Exempt

SUMMARY

• ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Venue Technology Manager position with ASM Global/Boeing Center at Tech Port. Under the supervision of the Director of Operations, the Venue Technology Manager manages daily activities, Production Systems Connectivity, Assists in Event Support/Execution and the overall integrity and functionality of information systems throughout the facility.
• This position will be for someone who loves Entertainment Industry Technology, Information Technology and Live Events but in a non-traditional setting. Come be a part of a team that is at the forefront of technology, education, and entertainment. You will have the opportunity to build a well-rounded department with room to grow. You will be responsible for a variety of tasks that are associated to IT and Live Entertainment. Examples are but not limited to; Event Support, setting up SOP's, assist in creating vendor relationships, set-up a periodic maintenance schedule, along with tagging and maintaining inventory as well as integrating and improving new and existing systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee the comprehensive lifecycle of all venue-specific audio, visual, and lighting (AVL) systems, including design, installation, configuration, meticulous operation, preventative maintenance, and expert troubleshooting. This encompasses advanced sound reinforcement systems, digital mixing consoles, sophisticated video production and display systems (LED walls, cameras, TVs, signage), dynamic theatrical and event lighting, structural rigging, and integrated control systems, etc....
• Develop, implement, and refine standard operating procedures (SOPs) for all AVL equipment usage, ensuring adherence to safety protocols, operational consistency, and the achievement of optimal performance standards.
• Conduct regular, thorough preventative maintenance schedules and inventory audits for all AVL assets. Manage the lifecycle of this equipment, proactively recommending system upgrades or replacements to maintain cutting-edge capabilities.
• Guarantee that all technical systems are impeccably show-ready for every event, performing rigorous pre-event checks, system calibrations, and functional tests.
• Event Technology Execution & Production Support
• Collaborate extensively with event organizers, diverse clients, production managers, and internal operational teams to meticulously define technical requirements, design optimal event layouts (including stage, AVL, and power distribution), and develop comprehensive technical execution plans.
• Assist in Directing, supervising and mentoring technical crews—comprising in-house staff, part-time/freelance technicians, and specialized vendor personnel—during all phases of event setup, critical rehearsals, live operation, and post-event strike.
• Operate key AVL systems with expertise during events as required, or ensure proficient operation by appropriately assigned staff, acting as the ultimate decision-maker and troubleshooter for any emergent technical issues when necessary
• Manage the diverse technical aspects of a wide array of events, including large-scale concerts, corporate meetings and conferences, trade shows, esports competitions, and unique special events, adapting technical setups to meet the specific and often complex needs of each event.
• Design and deliver comprehensive training programs for staff on advanced equipment operation, critical safety protocols, and venue-specific technical procedures to ensure a highly skilled and safety-conscious team.
• Vendor & Inventory Management
• Proactively manage and nurture relationships alongside Production Manager and Director of Operations with AVL equipment suppliers, rental houses, and specialized service providers, ensuring the consistent delivery of quality service and achieving cost-effectiveness through strategic negotiation and partnership.
• Assist with procurement lifecycle for new AVL equipment, essential supplies, and technical services. This includes obtaining competitive quotes, negotiating favorable terms, and processing purchases in close coordination with the Director of Operations and finance departments.
• Assist with procurement lifecycle for new AVL equipment, essential supplies, and technical services. This includes obtaining competitive quotes, negotiating favorable terms, and processing purchases in close coordination with the Director of Operations and finance departments
• Maintain a meticulously accurate and up-to-date inventory of all venue-owned AVL equipment, critical spare parts, and essential consumables. Implement and manage robust asset tracking systems and ensure secure, organized storage solutions
• Project Management for Technology Upgrades & Installations
• Lead and manage multifaceted projects related to AVL system upgrades, the integration of new and emerging technologies, and significant infrastructure improvements. This encompasses the full project lifecycle, from initial conception and detailed design through to final commissioning and operational handover
• Ensure all technology projects are completed on schedule, within the allocated budget, and to the highest required quality standards, meeting or exceeding all performance specifications
• Collaboration, Communication & Client Support
• Work in close partnership with the Director of Operations, Production Manager, Event Managers, Sales team, IT Manager, and other internal departments to ensure cohesive, integrated planning and flawless execution of all event technology components
• Serve as a technical advisor and consultant to clients, diligently working to understand their event objectives and translating these into effective, innovative, and budget-conscious AVL solutions. Provide exceptional customer service and proactively manage client expectations throughout the event lifecycle
• Clearly and effectively communicate complex technical information, specific requirements, and potential limitations to diverse audiences, including both technical and non-technical stakeholders, both internally and externally
• Budgetary Input & Resource Optimization
• Provide critical assistance to the Director of Operations in the development and meticulous management of budgets for AVL operations, ongoing maintenance, strategic capital expenditures, and event-specific technical costs
• Diligently monitor departmental expenses, proactively identify potential cost-saving opportunities, and ensure the highly efficient use of all resources without compromising the quality, safety, or integrity of event productions
• Innovation, Safety & Continuous Improvement
• Maintain a proactive stance in staying current with rapid advancements in AVL technology, evolving event production techniques, and emerging industry best practices. Evaluate and recommend new technologies or innovative solutions that could significantly enhance event experiences or improve operational efficiency at the Boeing Center at Tech Port
• Ensure all AVL operations strictly adhere to relevant safety standards, industry regulations, and established venue policies. Actively promote and champion a deeply ingrained safety-conscious culture among all technical staff and external contractors
• Define, document, and communicate end-user architecture strategies, guiding principles, operational standards, comprehensive policies, and detailed procedures for all venue technology systems and their usage

EDUCATION AND/OR EXPERIENCE

• Bachelor's Degree in computer science, information technology, or related engineering field or two-year related experience and/or training. A combination of education and training is most desirable.
• Extensive Entertainment Industry Experience is most desirable
• Hands On Experience Required

SKILLS AND ABILITIES

• Must have Systems Administration experience
• Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management
• Professional presentation, appearance, and work ethic
• Must have Professional Venue Audio, Video and Lighting Experience
• Independent individual with the ability to carry out tasks with minimal supervision and instruction.
• Some Experienced with Windows, Linux, and Mac Operating Systems
• Proficiency with VMIX and broadcast experience with technical documentation of an Entertainment Venue environment including network and server rack diagrams, wiring diagrams, DANTE Routing, Streaming Platform Management, subnet maps, and IP address management.
• Domains and workgroups skills including understanding of Group Policies, Network Shares, and User Profiles
• Experienced with Networked devices such as printers and storage.
• Ability to understand computer network concepts such as TCP/IP, client/server model, 802.x
• Ability to work with hand tools, soldering irons, power tools, terminate cable connections, etc…
• Ability to use diagnostic tools such as traceroute, ping, and snooping.
• Knowledge of Citrix, Ross, Tessera, Dashboard
• Knowledge of managed network peripherals including firewalls, access points, wireless backhauls, and routers desired with strong console and implementation skills
• Experience with electronic testing equipment such as multi-meters, oscilloscopes and network analyzers a plus.
• Ability to analyze, troubleshoot, and solve problems on their own using resources such as forums and knowledgebase
• Requires ability to work flexible hours, including nights, weekends, and holidays.
• Eligible to work in United States.
• Ability to make clear concise and safe decisions, sometimes with limited information

CERTIFICATIONS

• CCNA, and MSSA not required but a plus.
• Experience with multi-tier Point of Sale system such as Quest Venue, NCR, Micros, etc.
• Hands on skills with computer networking such as running, terminating, and testing Cat 5/6 cable, fiber, etc…

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Daily use of computer, telephone, copier and/or fax machine.
• While performing the duties of this job, the employee is required to walk extensively; occasionally required to kneel, climb to high walkways or balance.
• The employee must occasionally lift and/or move up to 75 pounds.
• This position requires work inside and outside of the building and some exposure to adverse conditions.
• Work in an environment with moderate to loud noise level