Systems Analyst II - ENT - Citrix Administration - (UAB001KY)
Description
Compensation:
Pay Range: $81,525.00 - $132,475/year
- Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.
Job Highlights:
A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.
Work with the Best at UAB Medicine:
UAB Medicine is Alabama’s largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham, Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.
- U.S. News & World Report's Best Hospitals, #1 in Alabama
- America’s No. 1 Best Large Employer, Forbes, 2021
- Level I Trauma Center
- NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center
Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture. Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match.
Job Summary
The Citrix System Administration role is to ensure the stability, performance and integrity of all Health System Citrix systems. This includes Virtual Applications (Citrix & Horizon), Netscaler ADM, virtual machines, Infrastructure and networking components of a virtualized deployment. In addition, the Systems Administrator will diagnose, resolve, and document hardware and software problems in a timely and accurate fashion, and provide team and end user training where required. The System Administrator works with System Architects, Project Managers and clinical application subject matter experts to design and implement servers and systems to support highly available business and clinical applications. The System Administrator configures new implementations and develops processes and procedures for ongoing management and monitoring of the Citrix environments.
Primary Responsibilities
- Install, configure, and maintain physical & virtual servers that provide compute capabilities for Citrix & Horizon farms.
- Manage, monitor and maintain Citrix XenApp infrastructure, including XenApp servers, delivery groups, NetScaler, delivery controllers and related components
- Deploy virtual applications to end-users using XenApp and Horizon App.
- Install and configure XenApp & Horizon applications and test, troubleshoot and remediate application issues
- Experience with Windows Server 2016, 2019, 2022 Build and Administration
- Make sound configuration decisions in support of user experience consistency and environment integrity
- Configure and support printing from a number of enterprise-class printer models
- Manage Windows Server environment; Active Directory, DNS, DHCP, File and Print servers
- Standardize server configurations to ensure that deployments adhere to industry and Health System standards
- Deploy virtualized servers both manually and using automated methods
- Mentor less experienced teammates in all aspects of virtualized system administration
- Enhance reliability of systems through monitoring and alerting of potential and actual problems
- Work with Project Managers, Technical Specialists and Management to provide direction for projects, meet project deadlines and ensure project success
- Install new software releases and system upgrades, evaluate, and install patches
- Analyze and resolve problems associated with the operating system's servers, hardware, applications, and software.
- Effectively utilize and apply group policy to enhance users’ virtual application and desktop experience.
- Scripting skills including PowerShell and VBScript to support process automation.
- Perform system backups and recovery and create and maintain a disaster recovery plan
- Participate in on call rotation
- Maintain policies, procedures, and associated training plans for server administration, usage, and disaster recovery
- Work closely with teams including Storage Team, Directory Services team, NIX Team and Windows Team to streamline deployment and maintenance of servers
- Receive and respond to incoming calls, automated alerts, notifications, and/or e-mails/ticketing system regarding server problems
- Utilize trouble ticketing and tracking system to coordinate work and document work tasks.
- Practice server asset management, including maintenance of server component inventory and related documentation and technical specifications information
- Participate in maintaining all server security solutions, and ensure compliance with corporate security standards
- Respond to emergency server outages in accordance with business continuity and disaster recovery plans.
- Conduct research on server products, services, protocols, and standards to remain abreast of developments in the server industry.
- Off hours upgrades as required.
Qualifications
Minimum requirements
Associate's degree in Information Systems or a related field and six (6) years of related experience required. Work experience may substitute for education requirement.
Preferred Qualifications
- Extensive understanding of Citrix XenApp, XenDesktop, Horizon Virtual App, Horizon View, and related technologies; advanced understanding of Windows Server (profile redirection, roaming profiles, manipulating the default user profile and minimizing logon times); experience with Citrix 1912 LTSR and later a plus.
- Experience with Citrix PVS image lifecycle management (patching and testing); experience with Citrix App Layering a plus
- Good working knowledge of Citrix ADC (Application Delivery Controller) (aka NetScaler) gateway and ADM (Application Delivery Management) service provisioning and administration.
- Good working knowledge of Horizon products and best practices.
- Strong working knowledge of Windows, Windows Server services, Active Directory, Group Policy and general TCP/IP topics
- Ability to prioritize multiple issues in a high-volume, high pressure environment
- Strong organizational and communication skills
- Experience working with VMware vSphere, Microsoft Hyper-V, Nutanix, hyperconverged environments, and SAN storage solutions.
- Deep knowledge of servers, networks, authentication methods and directory services
Primary Location
: UAB Health System
Job Category
: Information Technology
Organization
: 702150000 Health System Information Services
Employee Status
: Regular
Shift: Day/1st Shift
Read Full Description