Rush University Medical Center

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: IT Operations

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $34.61 - $51.57 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The Enterprise End User Technology Engineer is a dynamic role responsible for the design, implementation, and management of a comprehensive end-user technology environment. This includes desktops, laptops, mobile devices, application presentation, and print management. The engineer will ensure a seamless and efficient user experience across all platforms. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other information:

• High School Diploma and a Minimum of 5 years of experience in managing a diverse range of end-user technologies is required.
• Proficiency in Windows and macOS environments, mobile operating systems (iOS, Android), and application presentation platforms (SCCM/MECM, Citrix XenDesktop).
• Strong understanding of enterprise print services and management tools.
• Experience with automation tools (PowerShell, Python) and endpoint management systems (MECM, Azure Intune, Jamf).
• Knowledge of networking principles and security best practices for end-user devices.
• Excellent problem-solving abilities and project management skills.
• Strong communication and customer service orientation.
• Bachelor’s degree in Computer Science, Information Technology, or related field is preferred.

Preferred Job Qualifications:

• Certifications in relevant technologies (Microsoft, Citrix, VMware, CompTIA) are highly desirable.

Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:

1. Design, implement, and manage a robust end-user technology environment that includes desktops, laptops, mobile devices, and application presentation systems.

2. Oversee enterprise print management, ensuring efficient operation and integration with other end-user technologies.

3. Develop and maintain automation scripts and processes for the deployment and management of end-user technologies.

4. Serve as the expert and final point of escalation for complex issues across all end-user technology platforms.

5. Lead initiatives for continuous improvement in end-user technology services and user experience.

6. Set and enforce standards for the use and management of end-user technologies, aligning with organizational goals and industry best practices.

7. Collaborate with IT teams to ensure a cohesive approach to technology deployment and support.

8. Stay abreast of emerging technologies and trends in end-user computing to drive innovation and improvements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.