FICO

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“The telecommunications engineer will be responsible for implementation, support and maintenance of complex telecommunications services. Your responsibility will encompass both support and implementation in a distributed enterprise PaaS offering. The role emphasizes uptime, scalability and system performance. In this role, you'll collaborate with a wide range of groups in the organization and clients alike in the areas of telecom protocols and integration methods, carrier networks and voice and SMS delivery globally. Curiosity and problem solving are the cornerstone of a successful telecommunications engineer.” – Director, Site Reliability Engineering

What You’ll Contribute

• Troubleshoot Voice Issues: Effectively diagnose and resolve voice-related issues involving PSTN, SIP (UDP/TCP/TLS), RTP/SRTP, Answering Machine Detection, Beep Detection, and SHAKEN/STIR.
• Voice Platform Management: Maintain and optimize voice platforms, including Session Border Controllers (SBCs), proxies, and SIP/PSTN carrier relations.
• Technical Support: Provide technical support and guidance to clients and internal teams regarding voice communication systems.
• System Integration: Collaborate with cross-functional teams to integrate voice solutions with existing systems and infrastructure.
• Documentation: Create and maintain detailed documentation of troubleshooting processes, system configurations, and technical procedures.
• Continuous Improvement: Stay updated with the latest industry trends and technologies to continuously improve voice communication systems.

What We’re Seeking

• Education: Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
• Experience: Proven experience in troubleshooting voice-related issues and managing voice platforms.
• Technical Skills: Strong knowledge of PSTN, SIP (UDP/TCP/TLS), RTP/SRTP, Answering Machine Detection, Beep Detection, and SHAKEN/STIR.
• Cloud Services: Working knowledge of AWS Tech Stack or similar Cloud Services providers.
• Programming Languages: Preferred experience with Python, Java, or similar programming languages.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical and problem-solving abilities.
• Team Player: Ability to work effectively in a team environment.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy