Asurion

Sr. Automation Engineer

Location: Nashville, TN (TLC)

Overview:

The Senior Automation Engineer is responsible for development and execution of key automation solutions at Asurion’s Technical Logistic Center and associated SCM locations. This role ensures that current and future automation delivers their designed technical and value solutions. The Senior Automation Engineering will lead

deployment, support, and improvement of Asurion Supply Chain automated solutions.

This role will serve as a technical expert for automated solutions with full understanding of their functionality, interactions with other Asurion Systems, and Key Performance metrics for automated solutions they are assigned ownership of.

This role will support Automation Director in developing the Automation strategy for Asurion’s supply chain operations of all sizes. They will work to identify, research, and develop automation solutions for internal Supply chain customers including Supply Chain Operations, Process Engineering and Product Engineering teams to support automation vision and strategy. Additionally. this role will be the primary owner to execute large scale multi-million-dollar automated solutions. This will include development of vendor selection, supporting the Automation Vendor manager in developing key contracting terms, developing business cases, implementing solutions and improvements into a production environment, setting annual CAPEX expenditures budgets, and ensuring agreed to functionality with on time cost and delivery. Additionally, they will ensure proper project deployment and training plans are developed for end user customers of automated solutions including Operations and Maintenance teams.

Essential Duties and Responsibilities:

• Research emerging and existing Automation technologies and determine “Use cases” with high business payback or strategic value
• Deploy and support automation solutions to improve Ops capability and productivity, drive repair device cost reduction, and win client business.
• Responsible for implementation and integration of automated solutions into a production environment ensuring agreed to functionality with on time cost and delivery
• Create structures for dashboards, monitor KPIs, to be implemented by Automation Engineers and Business Analytics teams
• Drive the implementation of Automation solutions with vendors working closely with key internal customers including Process Engineering and Product Engineering to drive continuous improvement, new solution implementations, and overall process evolution.
• Develop annual and multi-year strategies which lead to business cases for various Automated solutions, track performance to business cases including overall CAPEX / OPEX spend and validate savings
• Internal coordination owner for Level 3 support and issue resolution beyond standard maintenance tasks and troubleshooting
• Provide holistic system knowledge for automations interaction across multiple process owners (IT, Operations, Maintenance, external automation vendors/integrators)
• Leverage knowledge of Asurion’s products, processes, and client commitments to anticipate and prevent issues caused by changes or interruptions, work with vendor to mitigate risk of disruption.
• Partner with Data Analytics to drive the development and implementation of all Asurion reporting and analysis efforts for vendor monitoring.

Qualifications

• Bachelor’s degree in engineering required; or equivalent industry experience with alternate degree
• 8+ years’ experience working with / implementing automated solutions in manufacturing or supply chain environment
• Ability to develop knowledge of Asurion systems, platforms and processes, and the ability to clearly articulate system or process functionality and capabilities for both internal and external teams
• Proven knowledge of engineering concepts and demonstrated experience in automation
• Ability to leverage data appropriately and an understanding of sensitivity surrounding program metrics; solid analytical skills
• Ability to work cross-functionally to achieve results; strong bias for action
• Strong strategic and system thinking skills in addition to robust interpersonal, verbal and written skills
• This position requires the ability to read, write, analyze and interpret complex instructions, correspondence, legal documents, financial reports and/or technical documents in English.
• Advanced computer skills including MS Office required including strong Excel and MS PowerPoint
• Minimal domestic and international travel may be required
• Project management & process improvement skills beneficial