MSX International

Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With more than 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

We are seeking a Program Manager to join our Learning Solutions, North America team supporting an automotive manufacturer. This role will manage the day-to-day activities of our technical facilitators, as well as other aspects of instructor-led training delivery, including course coordination and scheduling.

Key Responsibilities:

• Team Leadership: Manage and support a team of technical trainers and facilitators, ensuring consistent, high-quality delivery of training programs.
• Training Operations: Oversee day-to-day logistics of instructor-led training (ILT), including scheduling, resource planning, and coordination with learners, training sites, and/or field locations. Forecast training demand and allocate facilitators and materials accordingly to meet business needs.
• Curriculum Management: Collaborate with subject matter experts to maintain, update, and align training curriculum with evolving field service needs, product changes, and industry standards.
• Program Execution: Ensure timely and effective delivery of technical training programs aligned with service standards, equipment updates, and compliance requirements.
• Stakeholder Collaboration: Work closely with client leadership team and curriculum developers to align training content with real-world technician needs.
• Quality Assurance: Monitor training effectiveness through feedback, assessments, and performance metrics; drive continuous improvement initiatives.
• Compliance & Safety: Ensure all training programs meet regulatory, safety, and operational standards.
• Program Evaluation & Reporting: Track and report on training delivery metrics, facilitator utilization, and learner outcomes.

Qualifications

• Bachelor’s degree in Technical Education, Automotive Service, Dealership Operations Management, or a related field (or equivalent experience).
• 5+ years of experience in technical training, field service operations, or program management.
• Experience managing training delivery teams and coordinating large-scale training schedules.
• Strong organizational and communication skills.
• Familiarity with hands-on technical training environments (e.g., mechanical, electrical, HVAC, automotive, or industrial equipment).
• Proficiency with training tools and platforms (e.g., LMS, scheduling software, virtual training tools).

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110K - 120K based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.