University of Missouri-Kansas City (UKMC)

Hiring Department

Student Unions

Job Description

Summary

The Office of Reservations & Events provides logistics and services support for events and meetings across the University of Missouri campus, seven days a week. This includes event planning, setting up rooms, onsite support, and assisting with technology as needed. The Senior Event Support Specialist for Reservations & Events plays a key role in supporting the office’s internal operations and client services.

Key Responsibilities

• Organizes information for processes managed by the Office of Reservations & Events to present to the Director. Information is collected via established processes for alcohol use permits, amplified sound permits, commercial filming/photography, street use/closure applications, among others. Communicate via phone and email with requestors as needed, with possible in person interaction. Assist with permit record keeping functions in established systems. Recommend improvement and/or efficiency opportunities for processes.
• May occasionally educate clients on University policies and procedures impacting their requested use of space. Must be able to assist requestors with permit applications processes by explaining steps.
• Generate facilities use agreements for all managed spaces of the Office of Reservations & Events with provided templates and administer the processes through the MU Contracts Office System. Collect any required signatures and inform venue managers and clients when agreements are fully executed.
• Manage the Director of Reservations & Events calendar and coordinate meeting requests.
• The Office of Reservations & Events is responsible for billing events that are scheduled within the EMS Software system. The Senior Event Support Specialist will assist with billing functions, including invoicing, past due notifications, as well as develop documents as needed for end of year processing.
• Compile data reports monthly and as needed for the Director. Reports to include key performance indicators, and other data driven information such as usage statistics for venues, services, and equipment based on group types with comparison year to year.
• Other projects and duties as assigned by supervisor.

Desired Skills

• A good sense of professionalism and attention to detail.
• Excellent customer service skills and experience directly working with people to achieve their desired results.
• Ability to manage multiple tasks effectively.
• Experience with EMS (event management software).

Shift

Monday-Friday, 8am-5pm. Rare occasions may necessitate night and/or weekend work.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Experience in event/hospitality field, logistics, or business administration

Experience with EMS (event management software)

Experience managing calendars

Anticipated Hiring Range

Salary Range: $21.71-$24.03 hourly

Grade: GGS-009

University Title: Business Operations Associate II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Resume and Cover Letter

Community Information

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours’ drive from St. Louis and Kansas City, Columbia is Boone County’s largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.