Texas Department of Transportation

Crash Records Information System (CRIS) Program Support Services Tech I or II – Traffic Safety Division - (2501577)

Position Information

Home to SXSW, Austin City Limits (ACL), and glorious natural springs and parks, Austin, Texas, is one of the fastest-growing areas in the United States, as well as the Live Music Capital of the World. Austin is the historic state capital of Texas and is the location of the Texas Department of Transportation Headquarters. The Traffic Safety Division is looking for a new Program Support Service Tech to join our team and you may be it. The Texas Department of Transportation (TxDOT) has a diverse workforce of over 12,000 employees statewide. If you want to build an exciting career, let's talk! We're located at the new TxDOT Headquarters on Stassney Lane in Austin, TX. To check out the state-of-the art facility, see our Stassney Campus Preview. (https:// www.youtube.com/ watch ?v=u42vEZacDgA)

Minimum Salary

: 38,976.00

Maximum Salary

: 64,469.00

Pay Basis

: Yearly FLSA Status: Nonexempt

Work Locations

:

Stassney Hq - Main

6230 East Stassney Lane

Austin 78744

Travel

: Yes, 5 % of the Time Shift: Day Job

Location Flexibility: Onsite

Benefits and Perks

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package

To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

Position Description

Assists with the review, analysis, collection, coding and entering of state traffic crash records utilizing the Crash Records Information System (CRIS) in the Traffic Safety Division. Performs complex customer service work. Performs advanced and complex clerical work and performs variety of office operations including mailing, correspondence, developing procedures and guidelines. Work involves communicating information electronically and telephonically. Work requires contact with national, state and local governmental agencies, law enforcement agencies, private entities and extensive contact with the public. Employees at this level perform work independently on assignments; however, all unusual issues are referred to the supervisor.

Essential Duties:

Program Support Services Tech I, A15 $38,976 - $58,045

• Assists in reviewing and interpreting officer's description of the crash and determines the appropriate codes to enter into the crash record.
• Verifies the accuracy of the vendor's data entry group and returns the report to either the vendor or the law enforcement officer for correction.
• Reviews customer purchases for redacted crash images and redacts personally identifiable information.
• Processes, logs and distributes incoming mail.
• Tests Crash Records Information System applications related to crash records to provide end-user feedback.
• Performs other job responsibilities as assigned.

Program Support Services Tech II, A17 $42,976 - $64,469

• All of the above including:
• Reviews, analyzes and codes state traffic crash records utilizing Crash Records Information System or other databases.
• Processes, records and corresponds with customers for subpoenas and/or affidavit requests.
• Notarizes and maintains accurate records of all notarial acts.
• Maintains timely, accurate, and effective communication with Finance Division for payment processing.
• Verifies and provides governmental entities that meet the requirements the release of a crash report request.
• Assists in reviewing and interpreting officer's description of the crash and determines the appropriate codes to enter into the crash record.
• Verifies the accuracy of the vendor's data entry group and returns the report to either the vendor or the law enforcement officer for correction.

Minimum Qualifications:

Education: High School Grad or Equivalent in general education. College education and/or relevant technical training may be substituted for experience on a year per year basis. Substitutions for Minimum Qualifications

Experience:

Program Support Services Tech I: 1 year of experience in data review, data entry, research/problem solving, customer focused or related administrative activities.

Program Support Services Tech II: 3 years data review, data entry, research/problem solving, customer focused or related administrative activities.

(Experience can be satisfied by full time or prorated part time equivalent).

Licenses and Certifications:

• Valid driver’s license. This position requires driving a state vehicle.

Preferred Qualifications:

Ability to

• Communicate effectively
• Understand and follow complex instructions
• Perform data entry
• Protects sensitive and confidential information

Competencies:

• Some knowledge of applicable laws, rules, and regulations
• Proficient skill in working within established timelines and meeting deadlines
• Maintaining effective working relationships with others
• Using standard office equipment
• Preparing and maintaining confidential and sensitive records, files, and reports
• Using computers, applicable programs, applications, and systems
• Maintaining a safe working environment

Program Support Services Tech II

Considerable knowledge of the above and,

• Researching, analyzing, and interpreting policies and state and federal laws and regulations specific to functional area
• Using basic mathematical fundamentals
• Communicate effectively
• Perform data entry
• Protects sensitive and confidential information

Physical Requirements and Working Conditions:

• Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools
• Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs
• working primarily with fingers rather than whole hand
• Talking expressing or exchanging ideas by spoken words
• Hearing-perceive sound at normal speaking levels;receive information by oral communication
• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading

Conditions of Employment:

Please click this link to read the standard conditions of employment for all positions: Standard Conditions of Employment (TxDOT)

Job

: Exec/Admin/Clerical/Legal

Schedule

: Full-time

Employee Status

: Regular

Job Type

: Standard

Job Level

: Non-Management

Job Posting

: Jun 18, 2025, 1:10:27 PM

Unposting Date

: Jul 3, 2025, 4:59:00 AM

State Job Title/s: Administrative Assistant IV, V State Job Code/s: 0156, 0158

Military Occupational Specialty (MOS)

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

To view the MOS codes please click on link below and click on the appropriate occupational category.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions

Applicant Information

The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Please click this link to read the information for applicants: Additional Applicant Information

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