Zensar Technologies

Job Description

As a Change Manager:

• Implementing a strategy to support adoption of the change management techniques within the business
• Assessing change readiness and identifying key stakeholders
• Creating change management plans for projects or change initiatives acknowledging all aspects of change - analysis, plan, implementation, communication and other associated change considerations.
• Developing change management processes and tools to support the integration and engagement with change management principles.
• Preparing impact analyses and evaluation of the actual impact of changes
• Analyzing and preparing risk mitigation tactic and processes
• Close collaboration with the Projects Managers to integrate change management activities into the existing project plans
• Managing the input and output of the change management reporting systems for projects
• Capturing data and defining and measuring success metrics
• Consulting and advising project teams on change management
• Identifying opportunities and providing expertise to build resilience to change across the organization
• Proven in depth change management experience using a variety of change management methodologies
• Demonstrated knowledge and experience in change management and communications
• Proven experience in working in project teams and implementing a change program of work
• Strong verbal and written communication capabilities

As a Release Manager:

• Managing risks and resolving challenges that impact release scope, quality, and schedules
• Planning release windows and cycles across portfolios, components
• Managing relationships working on interrelated processes
• Managing, planning, and negotiating release activities
• Initiating and overseeing progressive release processes
• Conducting release readiness and milestone reviews
• Maintaining release schedules for every core service and ensuring it aligns with major vendors and other stakeholders
• Leading and coordinating checklist and deployment plan execution
• Managing the development of deliverables into production environments
• Validating release notes
• Deployment management of deliverables to the test environment particularly guaranteeing that the external dependent items are available during the test runtime

Must Have

• Extensive project management skills.
• Strong analytical skills; problem solving; decision making in complex and ambiguous environment.
• Significant experience and understanding of working within complex change programs
• Wide exposure to operational, business, and technical issues and their respective needs.
• Proven ability to deliver to tight deadlines in complex and stressful environments.
• Ability to priorities and negotiate with competing demanding stakeholder requirements.
• Proven track-record of strong negotiation and influencing skills with senior stakeholders and technology company account directors.

Responsibilities for Configuration Manager

• Tracking compliance to policies and procedures and resolving or escalating any compliance issues
• Facilitating CM audits
• Reviewing critical incident outage resolution results and responses and dispositions of failed changes due to issues related to the configuration management system (CMS)
• Facilitating communication and engaging business and IT management to encourage CM efforts and value propositions
• Engaging with strategic projects to ensure configuration management can deliver the required CMS functionality within project timeframes
• Reviewing and approving all changes to the CMS infrastructure where applicable
• Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
• Mentoring the organization of CM services, concepts, policies, and procedures
• Chairing the configuration control board (CCB) and enacting changes as directed
• Providing and approving all requirements, use cases, user stories, etc. to support new or improving CMS functionality
• Reviewing and approving all requests for the administrator log on credentials and access rights to the CMS infrastructure
• Reviewing and publishing configuration management reporting
• Managing the day-to-day activities of the process, including establishing priorities and work assignments
• Performing operational activities as defined by CM policies and procedures
• Fulfilling CM service requests as assigned
• Engaging with strategic projects to ensure CM can deliver required functionality within project time frames
• Mentoring the organization on CM services, concepts, policies, and procedures
• Overseeing the design, coding, and testing of reports as needed
• Collecting and reporting on metrics as required
• Identifying and reporting on noncompliance situations
• Performing CM audits as directed
• Identifying service improvement opportunities
• Mentoring and helping direct configuration management specialists
• Performing operational activities as defined by CM policies and procedures
• Working to fulfill CM service requests as assigned
• Engaging with strategic projects to ensure configuration management can deliver the required functionality within project timeframes
• Mentoring the organization on CM services, concepts, policies, and procedures
• Running and delivering reports as required
• Collecting and reporting on metrics as required
• Identifying and reporting on noncompliance situations
• Performing CM audits as directed
• Identifying service improvement opportunities

Responsibilities for Asset Manager

• Meets with clients to assess asset status, needs, risks, goals and progress.
• Maintenance of all hardware & Software asset details within Service Now
• End to End Asset Management Life Cycle Experience in Hardware
• Manage leased assets
• Experience in all processes including but not limited to New Assets, IMACS, Retirements, Disposals
• Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines
• Management of all purchasing and end to end stock management activities including asset recording and tracking
• Assess data accuracy and reasonableness and follow-up directly with clients appropriately to achieve necessary understanding and to resolve the Licensing anomalies
• Handling of queries relating to asset details
• Ensure quality and timely delivery of customer requirements
• Generate monthly reports regarding this Service
• Identify and document best practices and implement them
• Detail oriented, customer oriented, result delivery oriented, analytic thinking
• Manage HAM & SAM aspects of Asset Management for the Customers environment
• Oversee the activities of the team and provide direction
• Build and drive strategy and mature the Asset Management service
• Ensure delivery of the service according to the service agreement
• Conduct analysis, prepare reports and work on project implementation
• Advise client on asset management and function as Subject Matter Expert
• Develop, maintain and execute asset management program including processes, procedures, tools, and reporting of hardware assets
• Provide ongoing information to leadership, customers, and peers regarding the health of the environment, enhancements, innovations and secure network solutions
• Ensure assets are accounted for (including those assets that are unassigned) and components are accurately reflected in Service Now
• Ad hoc Project work as dictated by Management or Customer
• Aim for 100% customer satisfaction and client focus, create a performance culture throughout the team
• Manage individual incidents and requests according to defined SLAs – aim for 100% adherence to REQ & INC Best Practice guidelines
• Assist in the establishment and embedding of global hardware & Software asset management processes across all regions
• Reviews asset information, such as warranties, manufacturer warranties, maintenance and service agreements, and regulatory compliance
• Make recommendations regarding asset disposition and disposal procedures to senior management
• Assist in the development of strategic asset management plans
• Preparing risk analyses investment, and asset management reports.
• Reviewing policies and making recommendations for potential adjustments.
• Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines

Job Info

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