Zensar Technologies

Job Description

ServiceNow Architect - Job Description

Position: ServiceNow Architect

Location: Marvell Office Bengaluru

Experience Level: Senior

Job Summary

Seeking a highly skilled and experienced ServiceNow Architect to lead and optimize our ServiceNow platform, encompassing ITSM, ITAM, ITOM, HRSD, Facilities Management, Portals, Workspaces, and Integrations.

The ideal candidate will possess excellent communication skills, strong documentation abilities and a deep understanding of agile practices. They should demonstrate expertise in ServiceNow best practices, platform governance and module-specific capabilities.

Key Responsibilities

Architectural Design & Strategy

• Develop, maintain, and enhance the overall ServiceNow architecture, aligning with business requirements and industry best practices.
• Lead architectural reviews to ensure solutions are optimized, secure and scalable.
• Provide architectural guidance on implementations of ITSM, ITAM, ITOM, HRSD, Facilities Management, Portals, Workspaces, and other Integrations.

Platform Governance & Best Practices

• Establish and enforce governance processes, coding standards and best practices across the platform.
• Lead continuous improvement initiatives to enhance platform performance and usability.

Module Expertise & Implementation

• Hands-on in designing and implementation of ITOM Discovery and Service Mapping processes, including CMDB Optimization Projects and Asset Management Projects.
• Oversee ITSM process enhancements like Incident, Problem, Change, and Request Management.
• Oversee HRSD and Facilities Management configurations and customizations to enhance user experience and process efficiency.
• Develop and manage ServiceNow Portals and Workspaces, ensuring a user-friendly and efficient interface.

Integration & Automation

• Design and implement integrations with third-party systems via APIs, MID Server and other integration tools as required.
• Drive automation and orchestration using Flow Designer, Integration Hub, and Custom Scripts.

Agile & Communication

• Collaborate with cross-functional teams to define requirements and deliver solutions in an agile environment.
• Create comprehensive documentation, including architectural diagrams, solution designs and technical specifications as needed.
• Mentor and guide development teams, ensuring adherence to architectural standards.
• Actively participate in Agile ceremonies, including sprint planning, retrospectives, and daily stand-ups.

Qualifications

Experience

• 8+ years of hands-on experience with ServiceNow, including architecture, design, and development.
• Proven experience in ITSM, ITAM, ITOM Discovery & Service Mapping, HRSD, Facilities Management, Portals, Workspaces and Complex Integrations.

Technical Skills

• Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and MID Server setup/configurations.
• Deep understanding of CMDB architecture, CSDM framework and related processes.
• Experience with ServiceNow Automated Test Framework (ATF) and Performance Analytics is a plus.
• Strong expertise in Portal and Workspace customization using AngularJS and ServiceNow UI Framework.

Soft Skills

• Excellent communication, presentation, and documentation skills.
• Ability to work collaboratively within agile teams.
• Strong problem-solving skills and attention to detail.

Certifications (Good to Have)

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD
• Certified Technical Architect (CTA)
• Agile or Scrum certifications (e.g., Certified ScrumMaster, ITIL)

Job Info