SUMMARY
The Niemanns Catering Manager is responsible for establishing and maintaining Genuine Customer Care, oversees and is accountable for the operation of the catering department, ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management and managing operating costs and shrinkage.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- To treat customers as guests with respect and courtesy while providing them with quick, friendly service. This includes greeting and acknowledge every customer, maintaining outstanding standards, solid product knowledge and all other components of Genuine Customer Care.
- Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
- Control shrink, expenses and payroll.
- Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing and assortment in all departments; ensure selling floor is adequately stocked.
- Be aware of competition activities and report results; share information with supervisor and make appropriate price recommendations.
- Review department/store trends and recommended and initiate changes for maximizing goals and objectives.
- Solicit New Business Opportunities-Identify and pursue opportunities to secure new business contracts, partnerships, and events that align with the company’s catering capabilities and goals.
- Ensure compliance with all laws, policies and procedures through regular store management and staff meetings, store walk through and audits, etc. Act as NFI's representative both within the store and within the community.
- Continually evaluate and react to performance issues.
- Train and develop store team in all aspects of the business; direct and monitor training and development for all store personnel.
- Ability to process information and merchandise through computer system and POS register system.
- Unloading trucks
- Work with special orders, customers, vendors and manufacturers.
- Make deliveries
- Ability to communicate with Associates and guests
- Work various hours...days, evening, weekends, and holidays
- Ensure all Loss Prevention Policies and procedures are trained and followed by all Associates.
- Ensure all safety policies and procedures are trained and followed by all Associates.
- Any other responsibilities as assigned by supervisor.
KEY ATTRIBUTES
- Customer Service "A" Player
- Leadership skills
- People/Communication skills
- Integrity
- Product knowledge
- Stable
- Open Minded
- Computer skills
- Organization/Prioritizing skills
- Detail Minded
SUPERVISORY RESPONSIBILITIES
- Directly supervises a varied number of Associates.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED);
- One to three years related experience and/or training;
- Or equivalent combination of education and experience.
LANGUAGE SKILLS
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Write routine reports and correspondence.
- Speak effectively before groups of customers or Associates of organization.
MATHEMATICAL SKILLS
- Basic math concepts (addition, subtraction, division, multiplication), weights and measures.
- Strong numerical skills for budgeting and financial management.
- Ability to calculate costs, quantities, and pricing accurately.
CERTIFICATIONS, LICENSES, REGISTRATIONS
- Food Safety Certification required.
- Additional certifications in hospitality or culinary management are a plus.
RECOMMENDED EQUIPMENT
- Standard office equipment (computer, phone, printer).
- Slip-resistant shoes with closed toe and heel.
- Hairnet, apron, gloves, uniform per store policy.
PHYSICAL DEMANDS
Regularly (Over 2/3 of the time):
- Stand
- Walk
- Use hands to finger
- Handle or feel
- Reach with hands and arms
- Communicate with associates and customers
- Taste
- Smell
- Lift and/or move up to 20 pounds.
Frequently (Between 1/3 to 2/3 of the time):
- Stoop
- Kneel
- Crouch
- Climb
- Lift and/or move up to 50 pounds.
Occasionally (Less than 1/3 of the time):
- Sit
- Balance
- Overhead lifting
- Lift and/or move up to 100 pounds.
Vision:
- Close
- Distance
- Ability to adjust focus
- Ability to distinguish colors
- Peripheral
- Depth perception
WORK ENVIRONMENT
Regularly:
- Moving mechanical parts,
- Fumes or airborne particles.
Frequently:
Occasionally:
- Wet and/or humid conditions
- Chemicals while cleaning
- Extreme cold
- Risk of electrical shock
- Vibration
NOISE LEVEL
Regularly:
PAY RANGE (depends on industry experience)
$884 up to $1,100/week (IL Locations Only)
BENEFITS (eligibility based on full-time/part-time status)
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- Life Insurance
- Voluntary Benefits
- Paid Time Off
- Retirement Plans
- Employee Assistance Program
- Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
- Position requirements may vary by store location
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