Cognizant Technology Solutions Corporation

About the role

As a Nice Contact Center Architect, you will make an impact by designing and developing solutions using Nice technologies or similar technologies. You will be a valued member of the Contact Center team and work collaboratively with client and practice leadership and other stakeholders.

We are seeking a Technology Architect with 10 to 14 years of experience to join our team. The ideal candidate will have expertise in NICE technologies and domain skills in Medical and Product Info support as well as Employee support. This hybrid role requires a strategic thinker who can drive technological advancements and improve operational efficiency.

In this role, you will:

• Design and implement technology solutions using NICE technologies to enhance business processes and outcomes.
• Collaborate with cross-functional teams to understand business needs and translate them into technical requirements.
• Develop and maintain architecture blueprints that align with organizational goals and industry standards.
• Ensure the scalability and reliability of technology solutions to support business growth and continuity.
• Provide technical guidance and mentorship to team members to foster a culture of innovation and excellence.

Work model:

For hybrid roles

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3-4 days a week in a client or Cognizant office in Austin, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Possess extensive experience with NICE technologies including Policy Manager NICE ContactEngine NICE SAT Matrix NICE Engage NICE IEX NEVA NICE Nexidia and NICE Cxone.
• Demonstrate strong domain expertise in Medical and Product Info support as well as Employee support.
• Exhibit excellent problem-solving skills and the ability to work collaboratively in a hybrid work model.
• Show proficiency in designing scalable and reliable technology solutions that align with business objectives.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

Applications will be accepted until 07/17/2025.

The annual salary for this position is between $125,000- 140,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Certifications Required

NICE Certified Professional TOGAF Certification

#LI-RC1

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.