About Us
IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). Mediabrands manages approximately $40 billion in marketing investment globally on behalf of its clients and provides strategic services and solutions across its award-winning, full-service agency networks UM and Initiative and through its innovative marketing specialist companies Kinesso, Magna, Orion, Rapport, Healix, Mediabrands Content Studio and the IPG Media Lab. Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors. The company employs more than 13,000 marketing experts in more than 130 countries representing the full diversity of humanity. For more information, please visit our website: www.ipgmediabrands.com.
About the Role
The Operations Center of Excellence (CoE) will be a global organisation with operations experts around the world providing leading capabilities to clients through all IPG Mediabrand’s media agencies.
Our Campaign Lifecycle Management Process brings a standardized, streamlined approach to our campaign process for booking and activating media. The Campaign Lifecycle Management program is our new, end-to-end approach to booking and activating media that standardises processes, closes financial gaps and cuts out rework. This new framework is critical to our local market success. It ensures consistency & efficiency, mitigates commercial risk and ultimately is designed to make our media team’s lives easier whilst giving them a safety net for when things get missed. The process will be run, monitored and supported through the Process & Governance team will offer measurable adoption as well as risk flagging and tracking.
As Operations Manager, Process & Governance, they will support the successful rollout, training, and continuous improvement of the CLM process within the UK market. Working closely with senior operational leaders and frontline teams, they’ll help ensure that process adoption is smooth, measurable, and embedded into everyday workflows.
Joining at a pivotal time of transformation within new MediaBrands Operations Craft roll out and the wider industry, this is an ideal role for a seasoned operations person looking to take their next step up and grow their skills
operations, learning & development, or project coordination experience, who’s ready to step into a broader business-impacting role. They will ideally have some experience in rolling out or supporting projects, processes or l&d programs as well as experience and understanding of juggling the multiple areas of priority and focus across the business.
Key Responsibilities
1. Stakeholder Engagement & Collaboration:
2. E2E/CLM Process Guardianship & Roll out/ training:
3. E2E/CLM GCC Championing, Collaboration & Support:
4. E2E/CLM User Engagement: Championing, Support & Helpdesk function:
5. E2E/CLM Reporting of Utilisation & Adoption Monitoring and KPI Tracking:
6. Team Support & Coordination:
Key Success Metrics:
The Business Operations Manager; Process & Governance, UK will have a number of core KPIs, across the below areas:
1. Individual KPI’s
2. Shared Process & Governance Team KPI’s
3. Shared Operational Team KPI’s
About You (Our Successful Candidate)
The successful candidate will be a motivated and detail-oriented professional with a foundation in process/ project management or media operations looking to expand their influence and contribute to business-wide delivery and improvements during an exciting time of transformation at IPG Mediabrands and within our new Craft Centre of Excellence (CoE).
They may have previous experience supporting process rollouts, facilitating team training, coordinating project delivery, or providing day-to-day operational support. The ideal person will have a growing commercial lens and keen interest to develop understanding of the business, and enjoy the challenge of juggling this against process training delivery, reacting to feedback and delivery to timelines.
An ambitious operations person with a keen interest in driving change they bring energy, clarity, and a problem-solving mindset to their work, with a passion for helping teams work more efficiently and effectively. They understand that operational excellence depends on both smart processes and strong relationships.
Joining at a pivotal time of transformation within new MediaBrands Operations Craft roll out and the wider industry, this role is perfect for a seasoned delivery person looking to take a next step up in Operations and grow their skills. They will ideally have some experience in rolling out processes, training or previous experience in front line or operational roles as well as experience and understanding of juggling the multiple areas of priority and focus across the business.
Key Skills Required
Key Relationships
Employee Transparency
At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are equal-opportunity employers committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.
Please reach out to our Talent Inclusion Specialist Jess at Jess.Richardson@mbww.com if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.
The Perks
We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits: