Bristol Farms

Job Title: Wine Clerk

Department: Wine and Spirits

Reports To: Wine Manager and Store Director

FLSA Status: Nonexempt

Summary

The Wine Clerk is responsible for providing service that exceeds the expectations of customers by performing the following duties (other duties may be assigned):

• Assures proper displaying and selling of all Liquor products to customers and advises customers on the quality of wine, method of handling, and other factors affecting the product.
• Responsible for maintaining and practicing department standards.
• Responsible for serving customers with excellent service.
• Leads by example; models correct behavior and adherence to company policies and procedures.
• Follows the employee handbook at all times, especially on service standards and appearance.
• At all times, meets and exceeds Bristol Farms standards in service, quality, and cleanliness.

Customer Service Skills

Wine clerks are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Wine clerks are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.

Education and/or Experience

High School diploma or general education degree (GED); one to three months related experience and /or training; or equivalent combination of education and experience. Candidates for this position should be 21 years of age or older.

Physical Demands

While performing the duties of this job, the Wine Clerk is regularly required to stand; walk; and use hands to finger; handle, or feel objects, tools, or controls. The Wine Clerk occasionally is required to reach with hands and arms. The Wine Clerk is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The Wine Clerk must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close and color vision. The Wine Clerk must be able to use a 2-wheeled dolly (hand truck) to carry over 100 pounds at a time. The Wine Clerk must also safely use a box cutter with razor blades.