UNDP

Background

UNDP in Cyprus provides a diverse package of programmatic services to a range of partners which contribute to building a conducive environment for the peace process. In collaboration with the European Union and other partners, UNDP has earned a reputation as an independent, trusted and experienced partner in the area of peacebuilding, working with Greek Cypriots and Turkish Cypriots on confidence-building measures, encouraging dialogue and cooperation, and supporting the development of environmental, economic and social infrastructure of the island. In particular, the implementation of the confidence-building measures contributes to the building of trust between the two communities while demonstrating to the public at large that the two communities can work together on critical issues that are of importance to all inhabitants of Cyprus. UNDP is committed to achieving workforce diversity in terms of gender, nationality, and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. UNDP is the leading United Nations organization in fighting to end the injustice of poverty, inequality, and climate change. Working with our broad network of experts and partners in 170 countries, we help nations to build integrated, lasting solutions for people and planet. Learn more at undp.org or follow at @UNDP.

Duties and Responsibilities

The Digital Heritage IT Assistant will support in all aspects of outsourced website and application services, with a particular focus on contract compliance, performance monitoring, and technical planning for future development. Additionally, the IT Assistant will act as the focal point for providing technical support to the in-house digital heritage team. This includes managing the maintenance, enhancement, and ongoing support of digital heritage platforms, tools, and databases. The IT Assistant will be responsible for troubleshooting technical issues, advising on new technologies, ensuring smooth integration of outsourced services with internal systems, and ensuring the long-term viability and effectiveness of digital heritage platforms.

Support IT contract management:

• Conduct a comprehensive review and maintain a clear understanding of all existing contracts with service providers.
• Monitor and document compliance with contractual obligations, including service level agreements, technical specifications, deliverables, and reporting requirements, in line with UNDP’s contract management procedures.
• Identify performance issues, risks, or areas for improvement, and provide recommendations for corrective actions.
• Support the drafting, negotiation, and amendment of contracts or agreements, ensuring consistency with UNDP policies and guidelines.
• Ensure that all contracts are strategically aligned with UNDP’s operational requirements, programmatic goals, and anticipated future needs.

Support performance monitoring of outsourced service providers

• Monitoring service provider performance across all contracted areas (e.g., uptime, response times, incident handling, patch management, content updates).
• Reviewing all reports provided by service providers and testing of all patches or/and futures developed by the service providers.
• Identifying and addressing any performance issues or discrepancies.
• Verifying that service providers are fulfilling their contractual obligations related to the websites.

Support technical planning and future development:

• Developing and maintaining a roadmap for future website development and expansion, aligned with UNDP Cyprus’ strategic goals.
• Researching and recommending new technologies and solutions to enhance the websites' functionality, features, and user experience.
• Working with service providers to implement new features and functionalities.
• Planning for scalability and future growth of the websites. Developing task lists for such development and service provisions.
• Budgeting and resource allocation for future website development projects.

Support communication and stakeholder management:

• Acting as the primary point of contact between UNDP Cyprus and the service providers.
• Communicating effectively with internal stakeholders about website performance, security, and future plans.
• Managing expectations and ensuring alignment between all parties.

Supports implementation of operational strategies and provision of IT Technical Support focusing on achievement of the following results:

• Full compliance of procurement activities with UN/UNDP rules, regulations, policies and strategies.
• Provision of inputs to the office procurement business processes mapping and elaboration of internal Standard Operating Procedures (SOPs) in consultation with the direct supervisor and office management.
• Review of financial transactions and expenses incurred for contracts managed,.
• Provision of technical support to project teams, particularly the digital heritage team, in areas related to IT infrastructure, platforms, and tools.
• Support and participate the activities/events under the Technical Committee on Cultural Heritage (TCCH),dissemination events, providing technical assistance through the organization of events. and ensuring digital content and tools are effectively presented and accessible

Supports knowledge building and knowledge sharing in the office focusing on achievement of the following results:

• Participation in the trainings for the operations/ projects staff on procurement.
• Sound contributions to knowledge networks and communities of practice on procurement.
• Participation in the internal office committees.

The incumbent performs other duties within their functional profile as deemed necessaryfor the efficient functioning of the Office and the Organization

Competencies

Core

Achieve Results:

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:

LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously:

LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:

LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination:

LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:

LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion:

LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

Thematic Area

Name

Definition

Information Management & Technology

IT Customer Support

Ability to support l customers on IT related issues and generate and

contribute to continuous improvement processes to deliver

a great user experience. Knowledge of ISO 9001 desirable.

ITIL certification or similar is desirable.

Information Management & Technology

IT Service Delivery Management

Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience. ISO 20000 knowledge. ITIL certification or similar desirable

Information Management & Technology

IT Security Management

Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems. Capability to keep UNDP systems and data safe. Knowledge of ISO 27001

principles. CSSIP, CSIM, CISA or equivalent certification desirable

Digital

Programming, Web and App

Development

Ability to build websites, platforms and apps that are effective and intuitive to us

Business Management

Communication

Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications

internally and externally, through media, social media and other appropriate channels

Procurement

Procurement Management

The ability to acquire goods, services, or works from external sources in line with applicable UNDP policies.

Procurement

Sourcing

The ability to acquire goods, services or works from an outside external source

Required Skills and Experience

Education:

• Secondary education is required. Or
• University degree in Information Technology, Computer Science, IT Service Management or equivalent will be given due consideration, but it is not a requirement.

Experience:

• Minimum of five (5) years (with secondary education) or two (2) years (with bachelor’s degree) of relevant experience in IT service provider management, contract management would be required at the national or international level.

Required Skills:

• Experience in the usage of computers and office software packages (MS Word, Excel, Outlook, PowerPoint, etc.) and advance knowledge of spreadsheet.

Desired Skills:

• Previous work experience in UNDP is an asset.
• Experience in IT service provider management is desired.
• Experience in web develoment is an asset.
• Experience in working with multipe stakeholders is an asset.

Required Skills:

• Fluency in English and Greek is required.

Other:

• Nationals or permanent residents in Cyprus are eligible.
• Valid driver’s license is a requirement.
• Women candidates are encouraged to apply.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

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