CACI International

IT Project Manager - ServiceNow

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

CACI is seeking a skilled and results-driven Project Manager to lead the planning, execution, and delivery of ServiceNow implementations and enhancement projects across our enterprise. The ideal candidate will have a strong background in IT service management (ITSM), experience delivering and or enhancing ServiceNow modules (e.g., ITSM, ITOM, HRSD, SecOps), and a proven ability to manage cross-functional teams in a fast-paced environment.

Responsibilities:

• All areas of Project Management from initiation through closeout, ensuring the successful execution of the project in support of government customer’s mission, goals and objectives.
• Responsible for the end-to-end management so ServiceNow deployments, integrations, and enhancement projects.
• Lead end-to-end management of ServiceNow deployments, integrations, and enhancement projects.
• Collaborate with stakeholders to define project scope, goals, deliverables, timelines, and success metrics.
• Manage project plans, schedules, resource allocations, budgets, and risks.
• Facilitate daily stand-ups, sprint planning, retrospectives, and status meetings as needed.
• Serve as the main point of contact between technical teams, business stakeholders, and external partners/vendors.
• Coordinate UAT, deployment planning, and change management processes.
• Ensure compliance with ServiceNow platform governance and organizational standards.
• Monitor and report on project progress using KPIs, dashboards, and executive summaries.
• Promote continuous improvement by identifying lessons learned and implementing best practices.
• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.

Qualifications:

Required:

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
• B.A./B.S. or equivalent + 6 years of relevant experience
• ServiceNow Certified Implementation Specialist or ServiceNow Fundamentals certification
• 3+ years of experience in IT project management with 2+ years focused on ServiceNow projects
• Strong knowledge of the ServiceNow platform, modules, and implementation lifecycle
• Experience managing both Agile and Waterfall (or hybrid) delivery methods
• Familiarity with ITIL concepts and enterprise service management practices
• Strong communication skills (verbal and written)
• Strong Microsoft Office experience, predominantly Excel, Visio and PowerPoint
• Experience with Microsoft Project, JIRA, and Confluence

Desired:

• Previous DHS or DoD experience
• Any of the following certifications is highly desired:
• Project Management Professional (PMP) certification
• PMI-ACP
• ITILv4 Foundation

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$94,400 - $198,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.