Software Application Engineer I - Las Vegas - Hybrid

Department: Loyalty Development

Employment Type: Full Time

Location: Las Vegas, Nevada - FinTech Innovation Center

Reporting To: Manager Software Applications Sr

Description

Be a part of Everi's FinTech Loyalty Services team helping to support loyalty products in casinos nationwide! You'll be an integral part of the team helping to ensure Everi products within the casino are functioning at their full potential. If you have great customer service, problem solving, and communication this is the role for you!

What Will You Be Doing?

• Exercises discretion and independent judgment managing requests from internal and external clients; gathering technical details, document requirements, identifying gaps, and providing solutions via e-mail, remote computer access, and phone.
• Exercises discretion and independent judgment in configuring, monitoring, and testing software applications.
• Partner with internal teams on deployment activities, including software version updates, bug fixes, patches, enhancements, installations, troubleshooting support, development and distribution of software guides, and remote management support.
• Exercises discretion and judgment resolving customer issues or difficulties in a manner consistent with Everi best practices; developing necessary actions ensuring optimal levels of customer satisfaction provides appropriate customer support and success.
• Customarily and regularly interacts with cross functional teams resolving customer issues, delivering timely responses to customer inquiries.
• Serves as point of contact for communications with customers and internal teams; communicates software errors and recommends improvements for product development.
• Customarily and regularly performs hardware testing and software quality assurance / acceptance testing.
• Responsible for support metrics reporting.
• Follows departmental procedures meeting customer and client needs in an innovative and resourceful manner.
• Assists in engineering custom solutions for clients as necessary.
• Regularly provides technical assistance to product / project engineering client success, help desk and training teams.
• Learning to develop an expert level of product knowledge and respective applications.
• Performs other related duties as assigned.

Skills, Knowledge, & Expertise for the job:

• Bachelor's degree in engineering, IT, Computer Science or equivalent work experience in a related field required
• Up to 3 years of experience working with software and hardware in a complex business and system environment
• Advanced Microsoft Windows background
• Experience in writing SQL queries
• Basic understanding of Web technologies (HTML, CSS, JavaScript)
• Understanding of Data structures and Algorithms
• Agility to read and understand existing codebases
• Familiarity with Ticketing/Issue Tracking Systems
• Some experience in programming, helping with debugging, and troubleshooting issues (Note this is not a developer role)
• Excellent problem solving and analytical thinking skills
• Ability to work independently without much supervision
• Prior experience in gaming industry is preferred

What's In It For You?

• Competitive salary and benefits package.
• Comprehensive healthcare benefits, including medical, dental, vision, pet insurance, gym reimbursement, and more!
• Retirement savings plan with employer match.
• Discretionary Time Off (DTO) - No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity.

Building on a solid culture and resounding positive feedback from Everi employees, Everi continues to receive recognition as a Top Workplace in 2021, 2022, and 2023.

The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is $73, 000 - $ 84, 000 annually.

Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.

• For All External Staffing Agencies **

Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.

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