Össur

Basic Function:

We are looking for a skilled Salesforce Support Lead to join our team. As a Salesforce Support Lead, you will be responsible for the daily management and maintenance of our Salesforce platform, ensuring that it meets the needs of our organization. You will work closely with our sales and marketing teams to optimize Salesforce to support their needs.

Responsibilities:

• Manage and maintain our Salesforce platform including Sales Cloud, Service Cloud and CPQ, ensuring data accuracy, security, and functionality.
• Lead Salesforce support team in managing user experience and ticket SLA times.
• Take responsibility for local business support and liaison with global IT team.
• Configure Salesforce to meet the needs of our customer care, sales and marketing teams, including designing and building custom reports, dashboards, and business workflows.
• Provide training and support to our sales and marketing teams on how to use Salesforce effectively.
• Collaborate with our IT team to ensure that Salesforce is integrated with other systems, such as MDM, ERP, WMS and our marketing automation platform.
• Stay up-to-date with Salesforce updates and releases and make recommendations on how to leverage new features and functionality.
• Identify and troubleshoot issues with Salesforce, and work with our IT team to resolve them.
• Participate in UAT for Go Lives in newer entities and provide After go-live support to new users.
• Develop and maintain documentation on Salesforce processes, procedures, and configuration.Adhere to Company’s safety rules.
• Adhere to Company Values – Honesty – Frugality - Courage
• Perform other duties as requested.
• Exercises good use of company funds and property within the set guidelines. Maintains an honest and professional attitude as the company’s representative always.
• Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards.
• All employees must be aware, have knowledge and shall have received general training in Quality requirements of Össur. Training takes place in the Onboarding process and in New Employee Orientation. More specific Quality training is job specific.
• All training related to the quality management system is done in accordance to the Training Management Process (PR-00042).

Qualifications:

• 3-5 years of experience as a Salesforce Administrator.
• Experience with Sales cloud, Service cloud and CPQ is preferred.
• Salesforce Administrator certification is preferred.
• Strong understanding of Salesforce functionality, including reporting, dashboards, workflows, and security.
• Experience with Salesforce integrations with other systems, such as marketing automation platforms.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Detail-oriented with strong organizational skills.
• Familiarity with data backup and recovery procedures.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The US base salary for this full-time position is $89,782- $110,815 + benefits + bonus. Our ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific range for your preferred location during the hiring process.

Embla Medical is committed to sustainable business practices and renowned for positively impacting people‘s health and well-being

Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job.

Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world).

Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers.

Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.