Cardinal Health

This opening is working onsite in the Twinsburg OH facility office Monday- Friday 8:30am EST- 5:00 pm EST, or as business needs occur.

What Customer Service Management contributes to Cardinal Health

Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function.

Anticipated salary range: $66,500/yr. - $94,900/yr.

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 7/17/2025 if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Responsibilities

• Supervise the RCM (Revenue Cycle Mgmt.) Support Team (12-13 direct reports)
• Daily supervisory tasks with primary focus on but not limited to:
• Inbound Mail Processing and Distribution
• Outbound Mail Processing of Appeal Packets for remote RCM teams
• OnBase Workflow Management
• RCM Appeal and Rebill Projects
• MCO/Medicare Audit Documentation Printing
• Healthcare Billing & Quality / Review
• Medical Records Requests
• External Vendor Relationships

Qualifications

• Revenue Cycle Management experience in healthcare setting preferred
• HS & bachelor's degree or equivalent work experience preferred
• 1-3 years' prior lead or supervisory management experience preferred
• Strong leadership skills
• Required to work on-site daily in Twinsburg Ohio facility (Monday-Friday)
• Prior healthcare and or billing or quality review preferred
• Prior Edgepark or At Home "Order Processing/ Order Success" experience in other insurance related departments preferred (if internal)

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations, or business support staff
• Administers and executes policies and procedures
• Ensures employees operate within guidelines
• Decisions have a direct impact on work unit operations and customers
• Frequently interacts with subordinates, customers and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution

All internal applicants must meet the following criteria:

• Rating of “Meets Expectations” or higher during last performance review
• Have been in their current position for at least a year
• Informed their current supervisor/manager prior to applying
• No written disciplinary action in the last year

REMOTE DETAILS: You will work from home, full-time.

As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.

Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.

• If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity.

Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.

Upload speed of (10Mbps – Recommended)

Ping Rate Maximum of 30ms (milliseconds)

Hardwired to the router

Surge protector with Network Line Protection for CAH issued equipment

WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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