Mississippi Market Co-op

Why Work with Us?

For many people, it's the opportunity to work for an inclusive, local, values driven business that provides healthy, delicious, and sustainable foods to their community; it's also about people - the ability to work with a great team to create amazing customer experiences. Whatever your reason for joining us, know this, working with us makes a difference!

Position Summary:

The IT Manager ensures the reliable operation of all IT-related systems and equipment across Mississippi Market's three locations, including POS systems, phones, printers, and scanning devices. This role supports the daily needs of the business by maintaining system functionality, resolving technical issues, and coordinating updates in line with organizational requirements, specifications, costs, and timelines. The IT Manager also supervises one direct report, providing guidance and support to ensure high-quality IT service and performance.

In addition to maintaining current operations, the IT Manager plays a key role in preparing the co-op for the future. This includes improving how data and processes flow across departments and identifying technology solutions that increase efficiency and support informed decision-making. Under the direction of leadership, the IT Manager champions practical tools-such as Microsoft Power Automate, Power BI, and responsible AI-to streamline workflows, reduce manual processes, and enable staff to focus on higher-value work. Success in this role requires strong collaboration and relationship building with teams across the organization to ensure technology supports staff, operations, and strategic goals.

Specific areas of accountability include IT service and support, resource management, project management, implementing strategic priorities, security, policy development, vendor management, training and contributing to a safe, welcoming, and inclusive environment. This position is also responsible for collaborating with Mississippi Markets administrative and operational functions (HR, Finance, Marketing, Operations, Purchasing) to ensure strong organizational alignment and communication.

Location: 622 Selby Ave, Saint Paul, MN 55104 (Will travel between locations)

Schedule: Current shifts available may vary and can include day, evening, weekend, and holiday hours to meet department needs. Flexibility required to meet business needs.

Qualifications:

• Education: Bachelor's in Computer Science, Management Information Systems, or a related field
• Technical Proficiency: Proficient in Microsoft Office 365, Excel, and database reporting; experience with SQL; proven ability to provide multi-tiered technical support and resolve hardware, software, and system issues in a timely and user-friendly manner; ability to quickly learn and adapt to new technologies and systems
• Networking & Infrastructure: Demonstrated superior understanding of TCP/IP networking, DNS, routing, VPN technologies, wireless networking, firewalls, network segmentation and advanced network configuration for workstations and servers, backup and recovery procedures
• IT Security & Compliance: Demonstrated knowledge of IT security standards and best practices; proven track record of maintaining compliance and implementing secure systems and protocols
• IT Leadership: Proven ability to lead IT projects including upgrades, migrations, and process improvements; supervisory experience, including hiring, training, coaching, and performance evaluation; demonstrated ability to manage vendor and third-party partnerships
• Communication: Demonstrate excellent communication skills both verbally and written including ability to communicate complex technical concepts clearly to non-technical users with clear instructions; ability to remain calm, professional, and optimistic during challenging situations
• Customer Service: Demonstrated ability to provide exceptional customer service, build positive relationships and a responsive, service-oriented IT culture
• Prioritization and Time Management: Proven ability to organize, prioritize and effectively manage competing demands and changing priorities; skilled in delegating tasks; the ability to balance priorities and manage time to effectively meet deadlines while remaining calm under pressure
• Process & System Design: Demonstrated experience in designing, implementing, and optimizing IT processes, systems, and workflows to meet current and future organizational needs

Preferred Qualifications:

• Retail Systems Knowledge: Familiarity with retail IT systems and infrastructure
• Project Management: Experience managing or coordinating moderately complex projects
• Microsoft Power Tools: Experience supporting automation or workflow improvements using Microsoft 365 tools including Power Automate and Power BI
• AI: Experience using AI tools to enhance work outcomes
• Data Management: Experience in database programs and reporting, specifically Crystal Reports
• Retail Operations: Understanding of COGS, margins, and retail pricing
• Multilingual

Benefits: Our pay and benefits focus on meeting the financial, health, and wellness needs of our staff. They include:

• 20% employee discount
• Competitive paid time off and paid volunteering
• 401(k) matching
• Low-cost health insurance premium options, and FREE access to primary care and mental health counseling for those enrolled in our medical insurance
• EAP
• On Demand Pay

We offer exceptional perks including:

• Free food "buddies"
• Employee referral bonuses
• Dress code that allows for inclusivity and creativity

Physical and Working Requirements:

The position involves frequent stationary tasks, along with regular movement throughout the office, sales floor, stock areas, kitchen, and classrooms. Occasional positioning is required to access both low and high shelving, equipment, and products. The job also entails the frequent movement of containers weighing up to 30 lbs. The IT Manager may utilize various equipment including but not limited to computers, printers, and scanning equipment. This role requires exchanging accurate information in person, over the phone, and through email and other written communication. Additionally, the IT Manager is designated as staff to be contacted in emergency situations, must have the ability to travel between locations, and must meet the Mississippi Market's safe driver requirements.