Tishman Speyer

Rockefeller Center Destination & Experiences brings together everything that makes Rockefeller Center an iconic and essential part of New York City. For more than 90 years, Rockefeller Center has been a place where the city’s energy, creativity, and spirit come alive—offering world-famous attractions like Top of the Rock and The Rink, award-winning dining, legendary live entertainment, seasonal programming, and shopping for all ages. It’s also home to some of the city’s most sought-after event venues, from weddings at the Rainbow Room to rooftop gatherings overlooking Fifth Avenue.

As part of the team, you’ll help shape unforgettable experiences at one of the most beloved destinations in the world—where locals and visitors come to connect, explore, and celebrate what makes New York, New York.

Summary of the Position:

Tishman Speyer is seeking a results-oriented Commercial Operations Manager to oversee the guest-facing retail and ticketing operations The Rink at Rockefeller Center – the most iconic ice rink in the world, and related seasonal attractions. This role blends the expertise of a retail floor manager with the operational agility of an assistant general manager, with a focus on sales, merchandising support, customer experience, and seasonal event coordination.

The ideal candidate will bring experience from a branded and/or experiential retail environment, with a passion for driving results through exceptional store standards, operational precision, and team leadership. You’ll be an on-the-floor presence, leading by example, coaching teams, and ensuring that every interaction reflects the premium Rockefeller Center brand. As a member of The Rink management team, the Operations Manager will also directly engage in team training and execution of key duties including (but not limited to) hospitality service, retail and ticket sales, ticket scanning, guest photo experiences, skate sharpening, locker organization, and coordination of ice resurfacing.

With a strong foundation in high-volume, quality-driven hospitality settings, the successful candidate will bring a commitment to premium service, operational excellence, and leadership that motivates teams to deliver above-and-beyond experiences. This is a full-time, year-round position and includes responsibilities in off-season planning, coordination of special events, activations, and buyouts, in collaboration with other Rockefeller Center Destination & Experiences teams. Ability to work seasonal peak periods and variable hours including weekends, holidays, early mornings, evenings, and occasional overnight shifts required.

Key Responsibilities:

• Retail & Ticketing Operations: Oversee daily commercial operations including admissions, ticketing, guest check-in, on-site retail activities and The Tree Photo experience. Ensure high-functioning front-of-house processes that align with sales goals, guest satisfaction targets, and seasonal programming.
• VIP & Premium Experience Management: Support and execute elevated guest offerings such as VIP packages and premium Tree Photo experiences, ensuring white-glove service and seamless coordination with support teams.
• Team Leadership & Staff Development: Recruit, train, and manage seasonal team members including retail associates, photo ops staff, cashiers, floor leads, and supervisors. Foster a guest-first, results-driven culture through real-time coaching and hands-on leadership.
• Sales & Performance Management: Monitor sales performance across all revenue-generating guest touchpoints. Use insights to recommend adjustments in staffing, pricing, layout, and customer flow to optimize revenue.
• Visual Standards & Merchandising Support: Partner with the Merchandise and Marketing teams to uphold Rockefeller Center’s visual merchandising and experience standards. Ensure store and photo environments are brand-aligned and consistently maintained.
• Event & Seasonal Activation Support: Take an active leadership role in the operation of high-traffic experiences such as The Tree Photo, VIP Skate experience and other branded activations. Collaborate on the execution of the Après Skate Chalets and other holiday experiences. Ensure commercial components operate smoothly and profitably.
• Inventory Oversight & POS Management: Assist in tracking inventory flow, monitoring shrinkage, and ensuring accurate sales transactions. Maintain and troubleshoot point-of-sale systems, cash handling procedures, and reporting processes.
• Customer Experience: Act as a visible floor leader, modeling service excellence and resolving escalated guest issues with empathy and efficiency.
• Health & Safety Compliance: Ensure compliance with cleanliness, safety, and accessibility standards across guest-facing areas. Partner with facilities and security teams to maintain a safe, premium environment.

Skills & Qualifications:

• Minimum of 5 years of experience in retail, commercial operations, or branded guest services, preferably at the Assistant Manager or Manager level in a premium chain, big-box, or experiential retail environment.
• Strong background in sales-driven operations, including team leadership, visual merchandising, and managing customer flow in a high-volume setting.
• Proficiency in POS systems, inventory management, cash handling, and operational floor management. Strong acumen with financial reporting, forecasting, and budgeting within a retail, attraction, or venue environment.
• Strong leadership and team development skills, including experience hiring, training, scheduling, and managing seasonal or hourly front-of-house staff.
• Demonstrated experience with VIP or premium guest experiences, photo ops, or special package coordination preferred. Experience overseeing or supporting seasonal activations or high-traffic attractions is a plus.
• Excellent organizational and multitasking skills; able to manage real-time operational decisions in a fast-paced environment while maintaining a calm, professional demeanor.
• Excellent communication and interpersonal skills, with a customer-first mindset and the ability to lead by example on the floor.
• Prior experience supporting or managing ice rink operations is a plus; familiarity with ice resurfacing equipment (e.g., Zamboni, edger, snow blower) is preferred but not required.
• Proficiency in standard office applications (Excel, Outlook, Word, PowerPoint, Teams); experience with scheduling software or hospitality management platforms is a plus.
• Must be available to work a flexible schedule, including weekends, holidays, early mornings, and late nights.
• Physical ability to stand, walk, lift (up to 15 lbs), and work outdoors in varied weather conditions throughout the shift.

Critical Competencies for Success:

• Retail & Guest Experience Mindset: Focused on meeting sales goals and providing an exceptional branded experience for every guest, especially within high-profile and VIP settings.
• Leadership & People Development: Skilled in motivating seasonal and hourly teams, creating an inclusive, positive work environment, and maintaining service excellence under pressure.
• Ownership Mentality: Approaches the role with accountability, initiative, and the drive to continuously improve every aspect of the guest journey.
• Agility & Operational Focus: Comfortable balancing the demands of sales, staffing, and real-time troubleshooting during high-volume and seasonal operations.
• Brand Alignment: Passionate about upholding the Rockefeller Center brand and translating that into every detail of the customer-facing experience—from merchandise presentation to guest service touchpoints.

The base compensation range for this role is $75,000 to $95,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees with opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.

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Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

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Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to RecruitingAccommodations@tishmanspeyer.com